DeAngelo Davenport Jr
Gilbert,AZ
Summary
Detail-oriented Online Sales and Customer Service Specialist with extensive experience in the firearms industry. Proven ability to manage e-commerce platforms, optimize product listings, and provide exceptional support to customers throughout the purchasing process. Committed to maintaining compliance with industry regulations while fostering positive customer relationships to drive sales growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Used Gun Sales
Scottsdale Gun Club
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maximized online sales by optimizing product listings, images, and descriptions on sites such as Gunbroker and Armslist.
- Managed online presence by updating e-commerce listings and responding promptly to web-based inquiries, driving up online sales figures.
Warehouse Lead
Best Buy
05.2021 - 06.2022
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
New Car Sales Representative
Van Chevrolet
03.2020 - 05.2021
- Collaborated with finance teams to ensure smooth transactions and secure optimal financing options for customers.
- Kept abreast of competitor offerings and industry trends, allowing for effective positioning of dealership vehicles and targeted marketing efforts.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Warehouse Assistant
Best Buy
08.2019 - 03.2020
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Education
High School Diploma -
Armstrong High School
Plymouth, MN06-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative/Used Gun Sales
Scottsdale Gun Club
04.2022 - Current
Warehouse Lead
Best Buy
05.2021 - 06.2022
New Car Sales Representative
Van Chevrolet
03.2020 - 05.2021
Warehouse Assistant
Best Buy
08.2019 - 03.2020
High School Diploma -
Armstrong High School
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