DeAngelo Joseph
Houston
Summary
Experienced IT Specialist with a strong dedication to providing technical support, solving complex problems, and collaborating effectively within a team. Proven ability to manage IT systems, enhance operational efficiency, and contribute to an organization's strategic goals.
Overview
19
19
years of professional experience
Work History
Service Manager
Anthem
04.2021 - Current
- Managed a team in the services department, providing IT support to enhance business visibility and workflow.
- Monitored and maintained systems lifecycle processes, ensuring data security and integrity.
- Implemented new equipment and software, conducted training, and created analytical reports to maximize IT operations.
IT Technician
Natran
09.2018 - 09.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Supported technicians using pest pac application, ensuring exceptional customer service.
- Maintained and secured network infrastructure to prevent data leaks.
- Provided technical support for company phones and resolved OS-related issues.
IT Tech
Hometeam Pest Defense
06.2017 - 06.2018
- Developed in-house solutions for field technicians, improving customer relations.
- Worked on network solutions to strengthen infrastructure and enhance customer service.
- Assisted with customer portal issues, ensuring high-quality support.
Software Engineer
IBM
09.2015 - 07.2016
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Developed applications to meet client goals, specializing in iOS programming. - Collaborated in an AGILE team to code front-end and back-end projects in DevOps. - Received the IBM Proof of Concept Recognition Award.
Computer Tech
GKF Enterprises
01.2005 - 10.2010
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Installed and maintained OS software for efficient system operation.
- Troubleshot computer hardware and operating systems, resolving issues promptly.
- Proficient in LAN/WAN, DNS, TCP/IP, and multiple programming languages
Education
Master of Science - Cybersecurity
Walden University
Minneapolis, MN10.2022
Bachelor of Science - Computer Science
Southern University And A & M College
Baton Rouge, LA05.2015
Skills
- Regulatory Compliance
- Business Development
- Revenue Generation
- Risk Management
- C
- Java
- Computer Troubleshooting
- LAN/WAN
- DNS, HTML
- PHP
- Desktop Support
- Linux
- Problem Solving
- Teamwork
Timeline
Service Manager
Anthem
04.2021 - Current
IT Technician
Natran
09.2018 - 09.2020
IT Tech
Hometeam Pest Defense
06.2017 - 06.2018
Software Engineer
IBM
09.2015 - 07.2016
Computer Tech
GKF Enterprises
01.2005 - 10.2010
Master of Science - Cybersecurity
Walden University
Bachelor of Science - Computer Science
Southern University And A & M College