DeAngelo Joseph
Houston
Summary
Experienced IT Specialist with a strong dedication to providing technical support, solving complex problems, and collaborating effectively within a team. Proven ability to manage IT systems, enhance operational efficiency, and contribute to an organization's strategic goals.
Overview
19
19
years of professional experience
Work History
Service Manager
Anthem
Houston, TX
04.2021 - Current
- Managed a team in the services department, providing IT support to enhance business visibility and workflow.
- Monitored and maintained systems lifecycle processes, ensuring data security and integrity.
- Implemented new equipment and software, conducted training, and created analytical reports to maximize IT operations.
IT Technician
Natran
Houston, Tex
09.2018 - 09.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Supported technicians using pest pac application, ensuring exceptional customer service.
- Maintained and secured network infrastructure to prevent data leaks.
- Provided technical support for company phones and resolved OS-related issues.
IT Tech
Hometeam Pest Defense
Houston, Tex
06.2017 - 06.2018
- Developed in-house solutions for field technicians, improving customer relations.
- Worked on network solutions to strengthen infrastructure and enhance customer service.
- Assisted with customer portal issues, ensuring high-quality support.
Software Engineer
IBM
Baton Rouge, LA
09.2015 - 07.2016
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Developed applications to meet client goals, specializing in iOS programming. - Collaborated in an AGILE team to code front-end and back-end projects in DevOps. - Received the IBM Proof of Concept Recognition Award.
Computer Tech
GKF Enterprises
Baton Rouge, LA
01.2005 - 10.2010
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Installed and maintained OS software for efficient system operation.
- Troubleshot computer hardware and operating systems, resolving issues promptly.
- Proficient in LAN/WAN, DNS, TCP/IP, and multiple programming languages
Education
Master of Science - Cybersecurity
Walden University
Minneapolis, MN10.2022
Bachelor of Science - Computer Science
Southern University And A & M College
Baton Rouge, LA05.2015
Skills
- Regulatory Compliance
- Business Development
- Revenue Generation
- Risk Management
- C
- Java
- Computer Troubleshooting
- LAN/WAN
- DNS, HTML
- PHP
- Desktop Support
- Linux
- Problem Solving
- Teamwork
Timeline
Service Manager
Anthem
04.2021 - Current
IT Technician
Natran
09.2018 - 09.2020
IT Tech
Hometeam Pest Defense
06.2017 - 06.2018
Software Engineer
IBM
09.2015 - 07.2016
Computer Tech
GKF Enterprises
01.2005 - 10.2010
Master of Science - Cybersecurity
Walden University
Bachelor of Science - Computer Science
Southern University And A & M College