Deangelo Sanchez
Newnan,GA
Summary
Accomplished Customer Service Specialist with a proven track record at each company, enhancing customer satisfaction and loyalty between company and customers. Expert in problem-solving and critical thinking, I have led teams to reduce complaints significantly when any issues spring forward. Skilled in both customer relations and sales, my approach has consistently improved service quality and team productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Teletech
Atlanta, GA
08.2023 - Current
- Developing strong product knowledge to provide informed recommendations based on customer needs.
- Assisting customers in navigating company website and placing online orders, improving overall user experience.
- Promptly responding to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Team Lead
Retail Direct LLC
Peachtree City, GA
05.2021 - 01.2023
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Responded to customer requests for products, services, and company information.
- Developed and implemented customer service policies and procedures each week.
- Responded to team support questions quickly to maintain call center efficiency.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Customer Service Representative
Working Solutions
Atlanta, GA
09.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Manager
Avail Vapor
Atlanta, GA
03.2016 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Auburn University
Auburn, AL 08.2005 - 05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Client Relations
- Sales expertise
Timeline
Customer Service Representative
Teletech
08.2023 - Current
Call Center Team Lead
Retail Direct LLC
05.2021 - 01.2023
Customer Service Representative
Working Solutions
09.2018 - 02.2020
Customer Service Manager
Avail Vapor
03.2016 - 08.2018
Auburn University
08.2005 - 05.2007