Deangelo Weston
Country Club Hills,IL
Summary
Dedicated and detail-oriented Office Associate with a solid foundation in office operations and a proven track record of delivering exceptional administrative support. Seeking to contribute my knowledge, skills, and experience to a dynamic team, while further developing my abilities in a professional setting.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
New World Technologies INC
08.2020 - 10.2022
- Analyzed and updated all necessary changes to Salesforce software
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Assisted in the resolution of shipping and delivery issues, providing prompt and effective solutions.
Data Entry/Account Administrative Representative
District 205/Thornton Township
07.2019 - 08.2020
- Provided comprehensive administrative support to ensure efficient office operations
- Assisted in organizing and coordinating meetings, conferences, and events
- Consistently met deadlines and handled multiple tasks in a fast-paced environment.
Customer Services Representative
Leadership Development Institute
01.2017 - 06.2019
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
Education
Bachelors of Arts - Psychology
North Central College
01.2014
Skills
- Decision-Making
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Remote Support
- Technical Proficiency
- End-User Training
- Ticketing Systems
- Security Awareness
- Work Prioritization
- Issue Resolution
References
References available upon request
Timeline
Customer Service Supervisor
New World Technologies INC
08.2020 - 10.2022
Data Entry/Account Administrative Representative
District 205/Thornton Township
07.2019 - 08.2020
Customer Services Representative
Leadership Development Institute
01.2017 - 06.2019
Bachelors of Arts - Psychology
North Central College