Summary
Overview
Work History
Education
Skills
Alternateemail
Timeline
Generic

DeAndrea Judie

Memphis,Tennessee

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Fedex Express
03.2022 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Met customer call guidelines for service levels, handle time and productivity.

Associate

Walgreens Distribution
05.2020 - 08.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as 15 to 50 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Helped train new employees in safe practices and warehouse procedures.

Team Lead Sales Associate

Kids Footlocker
06.2019 - 03.2022
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Education

High School Diploma -

Freedom Preparatory Academy Charter High School
Memphis, TN
05.2020

Skills

  • Customer Service
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Call Management
  • Microsoft Office Suite

Alternateemail

KaylaJudie@gmail.com

Timeline

Customer Service Representative

Fedex Express
03.2022 - Current

Associate

Walgreens Distribution
05.2020 - 08.2022

Team Lead Sales Associate

Kids Footlocker
06.2019 - 03.2022

High School Diploma -

Freedom Preparatory Academy Charter High School

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DeAndrea Judie