DeAndrea Judie
Memphis,Tennessee
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fedex Express
03.2022 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
- Met customer call guidelines for service levels, handle time and productivity.
Associate
Walgreens Distribution
05.2020 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 15 to 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Helped train new employees in safe practices and warehouse procedures.
Team Lead Sales Associate
Kids Footlocker
06.2019 - 03.2022
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Education
High School Diploma -
Freedom Preparatory Academy Charter High School
Memphis, TN05.2020
Skills
- Customer Service
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Call Management
- Microsoft Office Suite
Alternateemail
KaylaJudie@gmail.com
Timeline
Customer Service Representative
Fedex Express
03.2022 - Current
Associate
Walgreens Distribution
05.2020 - 08.2022
Team Lead Sales Associate
Kids Footlocker
06.2019 - 03.2022
High School Diploma -
Freedom Preparatory Academy Charter High School
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