DeAnn West-Marquez
Scottsville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Family Support Specialist/Receptionist
Cabinet For Health And Family Services
Scottsville, KY
09.2022 - 08.2023
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Office Manager
Allen County Water District
Scottsville, KY
08.2014 - 03.2022
- Implemented office procedures, creating streamlined processes.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Assisted company executives by preparing reports and presentations.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Assisted with developing workplace safety procedures.
- Delivered quality customer service to staff and customers.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Conducted performance reviews for staff employees.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Managed office flow by providing direct support to visitors.
- Collaborate4d with IT department to order and maintain computer technology.
- Oversaw travel management structure to facilitate business travel.
Administrative Assistant
Greenwood Urgent Clinic
Bowling Green, KY
04.2006 - 08.2014
- Served as primary point of contact for facilitating operational and administrative inquires.
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
- Utilized financial reporting software to generate financial statements and create reports.
- Supported information security and integrity with well-organized filing systems and databases.
- Maintained files and filing, keeping sensitive information confidential.
- Screed incoming telephone calls, routing to appropriate personnel.
- Worked closely with the Medical Staff to bring the best care to the patients.
Education
High School Diploma -
Campbell County Comprehensive High School
Gillette, WY05-1990
Some College (No Degree) - General Studies
Northern Wyoming Community College District - Sheridan College
Sheridan, WYSkills
- Policy and Procedure Modification
- Budgetary Planning
- Payroll Administration
- MicroSoft Office and Intuit Quickbooks
- Year End Reconciliation
- Depositing Payroll Taxes
- Professional, Friendly and Reliable
Timeline
Family Support Specialist/Receptionist
Cabinet For Health And Family Services
09.2022 - 08.2023
Office Manager
Allen County Water District
08.2014 - 03.2022
Administrative Assistant
Greenwood Urgent Clinic
04.2006 - 08.2014
High School Diploma -
Campbell County Comprehensive High School
Some College (No Degree) - General Studies
Northern Wyoming Community College District - Sheridan College