Deanna Antolino
Harrison,New York
Summary
Management professionalism with a track record of effective team leadership, over seeing daily operations, customer service, proven track record of a sales-focused individual. New York State Licensed Esthetician skilled in various types of facials, waxing, body treatments. Able to give each and every client a personalized skincare regimen, treatments based on their skin care needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
European Wax Center
Port Chester, NY
11.2023 - 12.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed treatment with clients.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
Assistant Manager
European Wax Center
Rye, NY
05.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Esthetics
New York School Of Esthetics
White Plains, NY04.2023
Skills
- Team coordination: oversee daily operations and tasks within the store needs
- Inventory management: Track product usage, inventory levels, supplies being ordered within a timely manner
- Customer service: Address customer complaints, answer inquiries, any issues as needed
- Overseeing performance as a whole: Track daily performance, offer insight on where we can improve troublesome areas
- Scheduling: Assist in 20 employee schedules, ensuring we have enough staff for peak days
- Highly dependable
- State license compliance
- Infection control, sterilization, and sanitation
- Excellent attention to detail
- Multi task & Able to work in a fast paced work environment
- Utilize the use of Microdermabrasion and high frequency tools
- Perform Anti-aging, calming, restoring, derma-planing treatments while using advanced facial techniques
- Product recommendation expertise based on a clients skin care
- Eyebrow tinting
- Full body waxing specialist
Certification
Licensed Esthetician
Timeline
Licensed Esthetician
European Wax Center
11.2023 - 12.2024
Assistant Manager
European Wax Center
05.2021 - 03.2023
Esthetics
New York School Of Esthetics