Deanna Back
Albuquerque,NM
Summary
Dedicated Family Services Counselor/Consultant offering 27 years of cemetery services expertise. Offering customer service , as well as establishing and maintaining strong and profitable business relationships with families. Recognized consistently for performance excellence and contributions to success in industry leader in New Mexico.
Overview
30
30
years of professional experience
Work History
Family Services Counselor
Sunset Memorial Park
Albuquerque, New Mexico
05.1994 - Current
- Produced more revenue in 27 years than anyone in company history.
- Top performer in sales and customer service for 27 consecutive years.
- Scheduler for Family Services Department for 15 years.
- Trainer and Team Lead for 15 years.
- Proven aptitude in responding to client inquiries in a timely, respectful, sensitive and professional manner.
- Deliver excellent service to customers by listening to their needs and providing adequate products and services in a compassionate and empathetic manner.
- Developing and coordinating funeral/burial services and offering seamless services to simplify funeral and burial processes.
- Maintain confidential records.
- Facilitate and design monuments and engraving orders
- Follow through on all customer problems and requests by providing service beyond expectations tp ensure satisfaction and forming the foundation for future sales based on long term relationships.
- Highly involved with office forms, records and worksheets used on a daily basis.
- Educate and provide families opportunities to pre-arrange cemetery needs.
Primary Caregiver for both parents
Self
Albuquerque, NM
02.2009 - 09.2019
- Devoted special
Education
Technical Vocational Institute
Albuquerque, NMSkills
- Good oral, written and interpersonal skills
- Perceptiveness and empathy
- Conflict resolution
- Instructing and leadership
- Proficient in Microsoft and Cemetery Software
Timeline
Primary Caregiver for both parents
Self
02.2009 - 09.2019
Family Services Counselor
Sunset Memorial Park
05.1994 - Current
Technical Vocational Institute
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