Nailah Cooper
Indianapolis,IN
Summary
Responsible and motivated professional ready to apply education in the workplace. Offers experience with children in a classroom setting, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Family Services Counselor
Service Corporation International
Indianapolis, IN
06.2023 - Current
- Counseled individuals on end-of-life decisions including funeral arrangements, estate planning.
- Participated in community outreach programs that raised awareness about cemetery services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reached 100% quota achievement for FY 2023 ($57k/month)
Intake Coordinator
Rockland Works
West Nyack, NY
03.2022 - 12.2023
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
Employment Coordinator
Bridges
West Nyack, NY
01.2022 - 12.2023
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Maintained case files and documented actions.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Compiled data from client assessments and surveys for evaluation purposes.
Program Coordinator
Empire After School Program
New York, NY
09.2019 - 05.2021
- Organized recreational activities such as sports tournaments or arts and crafts sessions.
- Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained an inventory of supplies used for after-school activities.
- Provided academic assistance when needed.
- Provided nurturing and appropriate environment for children ranging in age from 7 12 years.
Education
Bachelor of Science - Communicative Disorders And Deaf Education
Utah State University
Logan, UT01-2024
Bachelor of Arts - Communications
University At Buffalo
Buffalo, NY05-2017
Skills
- Verbal Communication
- Excellent Communication
- Attention to Detail
- MS Office
- Google Drive
- Progress Monitoring
- Treatment Plan Implementation
- Schedule Coordination
- Activity Leading
Timeline
Family Services Counselor
Service Corporation International
06.2023 - Current
Intake Coordinator
Rockland Works
03.2022 - 12.2023
Employment Coordinator
Bridges
01.2022 - 12.2023
Program Coordinator
Empire After School Program
09.2019 - 05.2021
Bachelor of Science - Communicative Disorders And Deaf Education
Utah State University
Bachelor of Arts - Communications
University At Buffalo
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