Deanna Brown
Hilliard,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Program Manager
NAMI Jacksonville Florida
Jacksonville, FL
08.2023 - Current
- Entered, updated, and maintained program, participant, and compliance data across multiple tracking systems
- Managed daily administrative operations, including documentation, reporting, and record retention
- Created and maintained spreadsheets, reports, and internal tracking tools to monitor performance and outcomes
- Oversaw scheduling, calendars, and coordination for multiple programs simultaneously
- Prepared written correspondence, reports, and summaries for leadership and external partners
- Streamlined administrative workflows, reducing delays and improving efficiency
- Ensured accuracy and confidentiality of sensitive information
- Supported finance and operations with data tracking, budgeting documentation, and reporting
Family Navigator
NAMI Jacksonville Florida
Jacksonville, FL
08.2022 - 08.2023
- Collected, entered, and maintained client and program data in internal databases
- Organized and managed electronic and paper files, ensuring compliance and accessibility
- Prepared reports, briefs, and documentation for supervisors and stakeholders
- Assisted with daily office operations, scheduling, and correspondence
- Maintained accurate records while handling confidential information
- Supported data collection efforts for grants, reporting, and audits
Intern
NAMI Jacksonville Florida
Jacksonville, FL
05.2022 - 08.2022
- Performed data entry, file organization, and document preparation
- Sorted and maintained spreadsheets, reports, and administrative files
- Assisted with program documentation and reporting
- Provided administrative support to senior staff as needed
Education
Master of Science - Mental Health & Wellness
Grand Canyon University
Phoenix, AZ05.2025
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL08.2024
Skills
- Data entry and database management
- Records and filing systems
- Microsoft Office proficiency
- Document preparation and reporting
- Scheduling and calendar management
- Attention to detail and accuracy
- Confidential information handling
- Email and written correspondence
- Process improvement strategies
- Customer and internal support
- Effective communication
- Activity planning
- Activity oversight
- Friendly and outgoing
- Emotional support
- Student supervision
- Parent communication
Certifications Honors
- Certified Peer Recovery Specialist – State of Florida (Adult & Family)
- Phi Theta Kappa Alumni
- QPR: Question, Persuade, Refer Training
- Crisis De-escalation Training
Timeline
Program Manager
NAMI Jacksonville Florida
08.2023 - Current
Family Navigator
NAMI Jacksonville Florida
08.2022 - 08.2023
Intern
NAMI Jacksonville Florida
05.2022 - 08.2022
Master of Science - Mental Health & Wellness
Grand Canyon University
Bachelor of Science - Human Services
Florida State College At Jacksonville