Deanna Byers
Fayetteville,NC
Summary
Experienced customer service professional with a strong background in package processing, issue resolution, and clear communication. Known for handling complaints calmly, solving problems quickly, and supporting smooth daily operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
UPS Customer Center
Fayetteville , NC
08.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer inquiries at UPS Customer Center using tracking systems.
- Handled claims, complaints, and service requests with professional communication.
- Assisted customers with packaging options and shipment selection at UPS Customer Center.
- Tracked delayed packages and communicated status updates to customers.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated with drivers and center staff to support daily package flow.
- Processed package drop-offs, pickups, and counter transactions at UPS Customer Center.
- Verified shipping information and corrected addresses for UPS shipments.
- Prepared shipping labels, manifests, and service documents for UPS processing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Supervisor
Dollar Tree
Fayetteville , NC
03.2014 - 08.2025
- Supervised daily store operations, ensuring efficient opening and closing routines, effective inventory management, and organized stocking.
- Led opening and closing routines for Dollar Tree retail floor
- Trained associates on customer service and register procedures to enhance customer interactions.
- Supervised cashiers, training new team members and monitoring performance.
- Supported front-end cashiers during peak store hours.
- Resolved customer complaints promptly, fostering positive customer relationships.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Coordinated restocks to keep retail displays organized and full for customers.
- Directed associates in recovery, pricing, and seasonal display setup
- Inspected store aisles for safety hazards and merchandising accuracy
- Balanced cash drawers and completed closing paperwork.
Education
Associate of Science - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC05-2014
High School Diploma -
Westover High School
Fayetteville, NC, 05.2001 -
Skills
- Shipment tracking
- Claims processing
- Order processing
- Shipping software
- Shipping documentation
- Package processing
- Customer relationship management
Certification
Notary Public of the State of North Carolina
Timeline
Customer Service Representative
UPS Customer Center
08.2021 - Current
Retail Supervisor
Dollar Tree
03.2014 - 08.2025
High School Diploma -
Westover High School
05.2001 -
Associate of Science - Business Administration And Management
Fayetteville Technical Community College