Doaa Alnasri

- Cross-trained receiving clerk to the Customer Service Representative position:
- Sign In and Out drivers according to Kuehne + Nagel's guidelines
- Verify the delivery address on the BOL and ensure the address is correct before the unloading process
- Ensure the box/pallet count on the BOL (Bill of Lading) matches the box/pallet count delivered
- Provide assistance to the Inbound Supervisor by updating the SQCDPE board and cleaning plan according to KN Production System procedure.
- Build sustainable relationships and trust with the customer through outstanding communication

- Part of the National Buddy Program.

• Negotiated contracts with clients for services rendered.
• Identified and recruited new staff members to support company operations.
• Developed and implemented business plan to grow company revenue.
• Established relationships with vendors and suppliers to secure materials at competitive prices.
• Managed financial records, including budgets, cash flow, invoicing, and payroll.
• Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
• Resolved issues quickly through meticulous research and quick decision-making.

• Processed customer orders promptly and accurately.
• Answered phones in a courteous manner while providing excellent customer service.
• Performed data entry tasks to update customer accounts records.
• Managed multiple projects simultaneously while meeting tight deadlines.

• Received and processed incoming orders, ensuring accuracy of product and quantity.
• Communicated with customers regarding order status, shipment tracking numbers.
• Handled emergency shipments by finding alternate routes or carriers when necessary.
• Updated computerized systems used for tracking shipments and generating reports.
• Verified that drivers had proper documentation before allowing them access to vehicles.

• Identified, counted and verified stock items.
• Prepared outgoing orders for shipment according to customer specifications.
• Stocked shelves with received products in designated areas.
• Processed returns from customers and suppliers efficiently and accurately.
• Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
• Labeled containers, container tags, or products using marking tools.

• Received and processed incoming orders, ensuring accuracy of information.
• Verified stock inventory levels and maintained records of items shipped and received.
• Packed goods for shipment, including labeling boxes and preparing shipping documents.
• Organized warehouse racks to ensure efficient storage of goods.
• Reported any damaged items or discrepancies in shipments to supervisor immediately.