Deanna Norris
JAMESTOWN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Senture
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Credit Manager
Farmers Home Furniture
09.2020 - 10.2021
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
Certified Pharmacy Technician
Medi-thrift Pharmacy
04.2016 - 08.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
York Institute
701 N Main St, Jamestown, TN 3855605.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Senture
10.2021 - Current
Credit Manager
Farmers Home Furniture
09.2020 - 10.2021
Certified Pharmacy Technician
Medi-thrift Pharmacy
04.2016 - 08.2020
York Institute
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