Deanna Chandler
Deerfield Beach
Summary
Security professional with 2 years of experience in residential and corporate environments, along with customer service experience in a regulated, high-detail setting. Skilled in access control, incident reporting, and maintaining a calm and professional presence. Reliable, observant, and comfortable working in upscale environments that require discretion, attention to detail, and strong communication with residents and staff.
Overview
52
52
years of professional experience
2
2
years of post-secondary education
Work History
Property and Casualty Insurance Agent (Remote)
USAA
Tampa
09.2023 - Current
- Handled sensitive personal and financial information with strict attention to privacy and confidentiality
- Explained coverage options and policy details in a clear, professional manner
- Maintained accurate records of client interactions and updates in internal systems
- Resolved customer concerns calmly while following company procedures and compliance guidelines
- Managed multiple tasks efficiently in a structured, fast-paced setting
- Communicated professionally with clients and internal teams to ensure accurate service and follow-up
Access Control Security Officer
Securitas
Tampa
11.2024 - 01.2076
- Monitored access points to ensure only authorized residents, guests, and vendors entered the property
- Verified identification and maintained accurate visitor logs in accordance with site procedures
- Provided front desk and concierge-style support while maintaining security awareness
- Conducted routine patrols of the property to identify and report any safety concerns
- Monitored CCTV and access control systems to detect unusual or unauthorized activity
- Responded to incidents and disturbances using calm, professional judgment and proper protocols
- Communicated effectively with residents, guests, and staff to maintain a safe and respectful environment
- Completed daily activity reports and incident documentation accurately and on time
Education
Psychology
Broward College
Fort Lauderdale, FL 08.2024 - 05.2026
Florida Class “D” Security Officer License -
Florida Security School
Some College (No Degree) -
Southeastern University
Lakeland, FLSkills
- Access Control & Entry
- Confidentiality & Discretion
- Professional & Interpersonal Communication
- Front Desk/Concierge Support
- Documentation Accuracy
- Problem-Solving Under Pressure
- Situational Awareness
- Surveillance Monitoring (CCTV)
- Conflict De-escalation
- Incident Reporting & Documentation
- Emergency Response Procedures
- Courteous & Resident-Focused Demeanor
Timeline
Access Control Security Officer
Securitas
11.2024 - 01.2076
Psychology
Broward College
08.2024 - 05.2026
Property and Casualty Insurance Agent (Remote)
USAA
09.2023 - Current
Florida Class “D” Security Officer License -
Florida Security School
Some College (No Degree) -
Southeastern University