Deanna Clewis

Managed call interactions by delivering courteous and professional support.

Facilitated policy adherence through precise completion of timesheets.

Utilized a range of digital tools to support efficient correspondence.

Maintained high performance standards in fulfilling job duties.

Facilitated electronic submission of forms to plan providers.

Managed frequent customer call traffic, ensuring brief hold durations.

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Supported development of new hire CSRs by utilizing expertise in various business operations during nesting.

Delivered instruction to CSRs in a live environment, effectively increasing their confidence.

Collaborated across different business units to fulfill organizational requirements.

Handled client needs efficiently, escalating critical issues as necessary.

Exhibited strong multitasking skills by managing concurrent responsibilities effectively.

• Guided team in mastering ingredient knowledge and presentation.
• Provided instruction for enhanced workplace productivity techniques.
• Facilitated periodic reviews to enhance team development and operational efficiency.
• Led monthly forums with serving staff to assess and upgrade operational practices.

• Assessed employee performance and provided constructive criticism to enhance abilities.
• Handled complex customer issues with precision to maintain high-quality service.
• Executed financial transactions with 100% precision across various payment methods such as cash, checks, and credit cards.
• Managed a team exceeding 25 employees.
• Optimized staffing levels during peak times by developing employee schedules.

• Implemented progressive mobility exercises for patients.
• Fostered patient rapport to evaluate needs and maintain comfort throughout exercise routines.
• Guided patients in improving grooming techniques.
• Documented therapy sessions meticulously to assess progress in treatment plans.