Deanna Deamicis
Augusta
Summary
Dynamic General Manager with a proven track record at Mystic Hood Cleaning, excelling in operations management and team leadership. Enhanced service quality through effective training programs, resulting in increased client satisfaction. Skilled in problem resolution and fostering strong vendor relationships, driving profitability and operational efficiency.
Overview
3
3
years of professional experience
Work History
General Manager
Mystic Hood Cleaning
Stephenson, VA
11.2023 - 03.2026
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Managed scheduling and resource allocation to optimize team performance and reduce downtime.
- Analyzed customer feedback to identify areas for service improvement, leading to increased client satisfaction.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Led team meetings to communicate objectives, address challenges, and foster a collaborative environment.
- Monitored compliance with industry regulations, ensuring all operations met health and safety requirements.
Housekeeper
Hilton Garden Inn Hotel
Winchester, VA
04.2023 - 09.2023
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Executed thorough cleaning tasks in public areas, enhancing guest satisfaction and comfort.
- Operated industrial cleaning equipment effectively to optimize efficiency in room turnover.
- Collaborated with team members to manage laundry services, ensuring timely availability of linens.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Weymouth High School
North Weymouth, MA06-2000
Skills
- Leadership and team building
- Team player
- Operations management
- Problem resolution
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Client relations
- Schedule management
- Customer retention
- Deadline oriented
- Vendor relationships
- Project management
- Staffing
- Team oversight
Timeline
General Manager
Mystic Hood Cleaning
11.2023 - 03.2026
Housekeeper
Hilton Garden Inn Hotel
04.2023 - 09.2023
High School Diploma -
Weymouth High School