DeAnna DeLeon
Waco,TX
Summary
Healthcare Administrative Professional with 25 years of experience supporting physicians, coordinating surgical scheduling, managing insurance authorizations and maintaining patient records in EPIC. Proven ability to manage complex workflows, train staff, resolve scheduling conflicts and deliver exceptional patient service in fast-paced healthcare environments. Focused on maintaining confidentiality and ensuring compliance with established protocols. Experience working with insurances such as Medicare, Medicaid and commercial.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Baylor Scott & White Health
Waco, TX
05.2001 - 04.2026
- Scheduled surgeries and procedures while ensuring all required documentation, prior authorizations and pre-operative requirements were completed accurately and on time.
- Verified patient insurance benefits and obtained prior authorizations to facilitate timely treatment and reduce scheduling delays.
- Managed patient insurance verification and authorization processes, ensuring timely surgical procedures.
- Communicated effectively with patients regarding pre-operative instructions and scheduling details.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Supported multiple physicians in a high-volume setting by coordinating surgical procedures, clinic schedules, and patient appointments.
- Collaborated with medical staff to optimize surgical schedules and resource allocation.
- Resolved scheduling conflicts and adjusted provider schedules to accommodate urgent patient needs and changing priorities.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Utilized EPIC electronic medical records to maintain accurate patient information, document communications, and support continuity of care.
- Coordinated with medical staff to optimize surgical schedules and resource allocation, enhancing workflow efficiency.
- Streamlined patient insurance verification and authorization processes to ensure timely surgical procedures.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled surgeries based on physician volume, maintaining prompt turnaround times to support patient care.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Adhered to HIPAA guidelines when handling confidential information.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Served as a resource for coworkers and assisted with training and onboarding new employees.
Education
High School Diploma -
Waco High
WacoSkills
- Electronic Health Records (EHR)
- EPIC
- Insurance Verification Platforms
- Referral Management
- Patient coordination
- HIPAA Compliance
- Healthcare Industry Knowledge
- Insurance and Authorization Experience
- Data Management
- Scheduling Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft TEAMS
- Problem Resolution
- Team Collaboration
- Customer Service
- Dependable work ethic
- Reliable and Committed
Timeline
Administrative Assistant
Baylor Scott & White Health
05.2001 - 04.2026
High School Diploma -
Waco High