Ivonne Cerda
Waukegan,IL
Summary
Administrative professional with extensive experience at Abbott, specializing in healthcare administration and compliance. Demonstrated expertise in managing admissions processes and upholding HIPAA standards while providing exceptional customer support. Bilingual communicator with strong documentation management skills and proficiency in Microsoft Office, contributing to efficient office operations and high client satisfaction.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
SGA Youth and Family Services
Chicago, IL
09.2025 - Current
- Provide administrative and program support for youth and family service initiatives.
- Assist with scheduling, attendance tracking, and maintenance of program records.
- Perform front-desk duties, greet visitors, and assist clients with accessing services and resources.
- Enter and update data in service-tracking systems to support reporting and compliance.
- Support events and workshops by preparing materials and coordinating logistics.
Administrative Support
Abbott
Lake Forest, IL
01.2025 - 09.2025
- Managed daily office operations including phone calls, scheduling, and professional correspondence.
- Prepared reports, documents, and spreadsheets with accuracy and attention to detail.
- Assisted with audits and compliance reviews by organizing regulated documentation.
- Processed purchase orders, invoices, and expense reports using internal systems.
- Maintained organized electronic and physical filing systems.
Admissions Assistant
The Village at Victory Lakes
Lindenhurst, IL
09.2024 - 01.2025
- Supported prospective residents and families throughout the admissions process.
- Conducted community tours and explained care levels, services, and pricing.
- Collected, reviewed, and processed admission, medical, and financial documentation in compliance with HIPAA.
- Verified insurance benefits and coordinated pre-admission assessments with nursing staff.
- Entered and maintained resident information in electronic admissions systems.
- Coordinated move-in schedules, welcome materials, and orientations.
- Maintained admissions logs, inquiry tracking, and census reports.
Education
Bachelor of Science - Healthcare Administration
Herzing University
Kenosha, WI09.2024
Skills
- Healthcare administration
- Office support
- Admissions and intake coordination
- HIPAA compliance
- Confidential record management
- Electronic health records (EHR)
- Scheduling and calendar management
- Medical and insurance verification
- Customer and patient support
- Family assistance
- Documentation management
- Microsoft Office proficiency
- Professional communication skills
- Bilingual communication
Timeline
Administrative Assistant
SGA Youth and Family Services
09.2025 - Current
Administrative Support
Abbott
01.2025 - 09.2025
Admissions Assistant
The Village at Victory Lakes
09.2024 - 01.2025
Bachelor of Science - Healthcare Administration
Herzing University