Paula Castro
Administrative Assistant
Bronx,NY
Summary
Dedicated and detail-oriented Administrative Assistant with extensive experience in healthcare services and administrative support. Bilingual in English and Spanish, proficient in Microsoft Office Suite, and adept at managing high-volume tasks with efficiency. Skilled in data entry, document management, customer service, and office organization.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Financial Department Service
10.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Department of Health
08.2024 - Current
- Managed high-volume phone calls and inquiries.
- Entered and maintained classified information in databases.
- Proficient in DOH programs, including ACTS and ACO.
- Performed general office duties such as copying, scanning, faxing, and filing.
- Reorganized the filing system, eliminating unnecessary documents.
- Analyzed and corrected case files.
- Addressing and resolving complaint cases by performing thorough review and troubleshooting.
Office Assistant
Cambridge West Inc
08.2023 - 01.2024
- Managed a high volume of phone calls and inquiries.
- Provided excellent customer service to clients.
- Conducted and analyzed credit checks.
Office Administrative Assistant / Process Server
Wolters Kluwer
11.2021 - 10.2022
- Managed daily office operations, including copying, faxing, filing, and emailing.
- Entered client information into Microsoft databases.
- Prepared and processed over 200 documents daily.
- Maintained office equipment, including scanners and printers.
- Organized and discarded outdated documents.
Office Assistant
FEGS Home Attendant Services, Inc
06.2021 - 10.2021
- Provided administrative support, including document filing and data entry.
- Maintained employee and patient records.
- Assisted with company meetings and document collection.
Administrative Assistant
Communilife (Respite Program)
12.2020 - 03.2021
- Performed data entry and document management tasks.
- Managed petty cash and metro card distribution.
- Coordinated employee meetings and program schedules.
Sales Agent / Assistant Manager
Twin America
08.2017 - 03.2020
- Supervised cashiers and managed transactions.
- Sold tour tickets and special attraction passes.
Tax Preparer / Assistant Manager
Liberty Tax
01.2017 - 03.2017
- Assisted clients with tax preparation and audits.
- Processed tax refunds and maintained financial records.
Intern
New York State Division of Human Rights
10.2016 - 12.2016
- Verified legal documents and managed case files.
- Analyzed and processed classified information.
Education
Associate's Degree - Healthcare Administration
University of Phoenix
01-2013
Certification - Computer Literacy
SUNY North Bronx Career Counseling and Outreach Center
01-2005
Skills
Bilingual: English & Spanish
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Data Entry & Records Management
Customer Service & Client Relations
Office Administration & Clerical Support
Telemarketing & Sales
Process & Document Management
Healthcare Administration
Administrative support
Computer skills
Filing
Mail handling
Scheduling
Records management
Timeline
Administrative Assistant
Financial Department Service
10.2025 - Current
Administrative Assistant
Department of Health
08.2024 - Current
Office Assistant
Cambridge West Inc
08.2023 - 01.2024
Office Administrative Assistant / Process Server
Wolters Kluwer
11.2021 - 10.2022
Office Assistant
FEGS Home Attendant Services, Inc
06.2021 - 10.2021
Administrative Assistant
Communilife (Respite Program)
12.2020 - 03.2021
Sales Agent / Assistant Manager
Twin America
08.2017 - 03.2020
Tax Preparer / Assistant Manager
Liberty Tax
01.2017 - 03.2017
Intern
New York State Division of Human Rights
10.2016 - 12.2016
Certification - Computer Literacy
SUNY North Bronx Career Counseling and Outreach Center
Associate's Degree - Healthcare Administration
University of Phoenix