Zuleiny Lujan
Practice Choice Associates
Coral Springs,United States
2
Languages
1
Certification
15
years of professional experience
Bilingual administrative and patient care professional with extensive experience in pediatric dental offices, healthcare administration, and customer service environments. Skilled in patient scheduling, insurance verification, front desk operations, records management, and team coordination. Strong ability to communicate effectively with English- and Spanish-speaking patients while maintaining a professional, compassionate, and patient-focused environment.
Work History
Administrative Assistant
8 Months- Answer and direct incoming phone calls professionally and efficiently.
- Maintain organized filing systems and manage office paperwork.
- Coordinate schedules, appointments, and daily calendar management.
- Assist the CEO with administrative tasks and daily office operations.
- Support communication between departments and ensure smooth workflow.
- Managed incoming reimbursement checks from healthcare plans and prepared accurate bank deposits.
- Maintained detailed spreadsheets to track payment amounts, deposits, and account records.
- Verified payment amounts for accuracy and ensured timely, organized financial recordkeeping.
- Assisted with accounts receivable by processing payments and maintaining accurate documentation.
Pediatric Scheduling Coordinator
4 Years- Verified patient eligibility and benefits through referral and insurance screening.
- Prepared and sanitized surgical stations and ensured all required equipment was available for IV sedation visits.
- Addressed patient concerns and requests promptly to maintain a positive patient experience.
- Coordinated with orthodontists, anesthesiologists, and other dental specialists for scheduling and accurate records management.
- Managed multi-line phone systems, appointment scheduling, referrals, and patient intake.
- Provided Spanish interpretation services for patients and families during dental visits.
Front Desk Receptionist
1 Year- Verified insurance eligibility through FLMNIS, DentaQuest, and private insurance portals.
- Scheduled consultations and surgical appointments using Dentrix software.
- Conducted post-operative follow-up calls for surgical patients.
- Updated patient records to ensure treatment plans and X-rays were received prior to consultations.
- Maintained incoming fax distribution and organized patient documentation in compliance with HIPAA regulations.
- Conducted COVID-19 pre-screening calls and maintained cleanliness of office and waiting areas.
- Assisted Spanish-speaking patients with interpretation services.
Human Resource Administrator
2 Years- Assisted applicants with CDPAP applications and onboarding procedures.
- Processed employee applications through HHA Exchange systems.
- Conducted employee orientations and pre-employment interviews.
- Managed patient and employee concerns and complaints professionally.
- Prepared monthly compliance reports and coordinated in-service trainings.
- Provided English/Spanish interpretation during staff training sessions.
- Maintained filing systems and managed phone and email communications.
Program Aide
1 Year- Assisted patients with the use of walkers, canes, and other medical devices.
- Maintained a safe and healthy environment for members.
- Coordinated transportation for members to and from home and activities.
- Assisted with catheter care for urinary incontinence patients.
- Prepared and served meals to attending members.
- Served as secondary floor leader supervising a team of 10 staff members.
Afterschool Coordinator Assistant
1 Year- Oversaw daily schedules, attendance, and student participation.
- Assisted students with homework and communication with teachers.
- Organized physical activities including fencing, yoga, and soccer.
- Reported student incidents and needs assessments to program directors.
Seasonal Manager
- Managed cash and credit transactions at registers.
- Assisted customers with returns and product inquiries.
- Restocked merchandise and maintained organized retail displays.
Assistant
1 Year- Supported daily daycare operations, scheduling, and reporting.
- Prepared lesson plans and educational activities for children.
- Coordinated weekly staff meetings to discuss child development progress.
Receptionist / Dental Assistant
1 Year- Managed front desk operations, patient scheduling, and chart preparation.
- Conducted patient screenings and prepared patients for procedures.
- Processed insurance claims and patient billing.
- Conducted follow-up calls for outpatient surgeries.
- Assisted dentists with X-rays, root canals, cleanings, extractions, dentures, and crowns.
Education
High School Diploma
Skills
Microsoft Word
Excel
PowerPoint
Access
Outlook
Dentrix Software
Insurance Verification & Scheduling
HIPAA Compliance
Customer Service & Patient Relations
Calendar & Schedule Management
Typing Speed: 55 WPM
Bilingual: English & Spanish
Certification
- Home Health Aide (HHA)
- CPR / First Aid Certified
- Child Daycare Health & Safety Certification
LANGUAGES
English
Spanish
Timeline
Administrative Assistant
Practice Choice Associates
11.2025 - 07.2026Read More
Pediatric Scheduling Coordinator
Jungle Dental
01.2021 - 01.2025Read More
Front Desk Receptionist
EZZz Smiles
01.2019 - 01.2020Read More
Human Resource Administrator
Best Help Home Care
01.2017 - 01.2019Read More
Program Aide
AHS Caring Communities Adult Daycare
01.2016 - 01.2017Read More
Afterschool Coordinator Assistant
The John Melser Charter School – P.S. 3
01.2015 - 01.2016Read More
Seasonal Manager
Ricky’s NYC
01.2015 - 01.2015Read More
Assistant
The Learning Garden Daycare
01.2014 - 01.2015Read More
Receptionist / Dental Assistant
KDM Dental
01.2012 - 01.2013Read More
Mott Haven Village Preparatory High School
High School Diploma
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