Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NURIS H. JIMENEZ

Miami Gardens,FL

Summary

Detail-oriented and proactive Administrative Assistant with over 10 years of experience in customer service and claims management. Proven ability to manage office operations, resolve complex issues, and maintain data integrity. Seeking a challenging role in a dynamic environment to leverage expertise in customer support and technical problem-solving.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

TRISTAN INTERNATIONAL, LLC
Dania Beach, USA
01.2014 - Current
  • Managed daily office operations, improving efficiency by 20% through effective scheduling, documentation, and communication
  • Provided comprehensive administrative support to senior management, coordinating meetings, travel arrangements, and office supplies
  • Acted as the primary point of contact for customer inquiries, resolving complex operational issues promptly and maintaining a high customer satisfaction rate
  • Maintained data accuracy and integrity throughout documentation processes, ensuring compliance with company policies
  • Delivered exceptional service to clients via phone, email, and in-person, addressing inquiries and efficiently resolving complaints
  • Assisted in managing customer accounts, processing orders, and handling returns, achieving a 95% customer satisfaction rating
  • Collaborated with the claims department to ensure accurate processing of claims, maintaining detailed records and documentation
  • Conducted follow-up calls and sent reminders for pending claims, effectively reducing resolution times

Claims Specialist

TRISTAN INTERNATIONAL, LLC
Dania Beach, USA
01.2014 - Current
  • Processed and tracked insurance claims, ensuring accuracy and compliance with company policies and regulatory standards
  • Provided support for diverse customer inquiries regarding claims processing, ensuring effective resolution of operational issues
  • Maintained accurate documentation and data integrity throughout the claims handling process
  • Assisted in training and mentoring new staff on claims processing procedures and customer service protocols, enhancing team performance

Education

AA - Criminal Justice

JOHNSON & WALES UNIVERSITY
North Miami, FL

High School Diploma -

MIAMI BEACH SENIOR HIGH
Miami Beach, FL

Skills

  • Customer Service Excellence
  • Claims Management
  • Multitasking & Time Management
  • Microsoft Office Suite
  • SAP Software
  • Bilingual: English & Spanish
  • Logical and Critical Thinking

Languages

Spanish
Native/ Bilingual

Timeline

Administrative Assistant

TRISTAN INTERNATIONAL, LLC
01.2014 - Current

Claims Specialist

TRISTAN INTERNATIONAL, LLC
01.2014 - Current

AA - Criminal Justice

JOHNSON & WALES UNIVERSITY

High School Diploma -

MIAMI BEACH SENIOR HIGH

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NURIS H. JIMENEZ