Tonika Edwards
Cincinnati
Summary
Results-oriented Healthcare Professional experienced in patient services, transportation coordination, and healthcare administration. Achieved improved workflow efficiency and quality patient support through effective scheduling, documentation management, and compliance with HIPAA and Medicare/Medicaid regulations. Cultivated positive relationships among clients, staff, and management while demonstrating strong problem-solving abilities and adaptability in fast-paced environments.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
TRAVELING SENIORS TRANSPORTATION LLC
Cincinnati
03.2023 - Current
- Manage 50-70 weekly transportation schedules, reducing delays by 15%.
- Verify Medicare/Medicaid eligibility and process trip authorizations with 100% accuracy.
- Secured 5 new transportation contracts, expanding services and revenue.
- Improved reporting workflows, reducing administrative errors by 20%.
- Monitor driver credentials and vehicle maintenance for 100% operational readiness.
- Process weekly payroll with zero errors.
CAREGIVER
ALWAYS THERE HOME CARE
Cincinnati
09.2021 - 03.2023
- Supported 4-5 clients weekly with personal care, daily living, and mobility assistance.
- Maintained accurate documentation and provided timely updates to families.
- Coordinated transportation and ensured consistent on-time client arrivals.
REGISTRAR
MERCY HEALTH
Cincinnati
10.2018 - 08.2021
- Processed 100-150 weekly patient registrations with 99% accuracy in Epic EMR.
- Verified insurance and scheduled appointments, improving patient flow by 10 -15%.
- Handled 60-80 incoming calls per shift on a multi-line system.
QI ASSISTANT
ST. ALOYSIUS
Cincinnati
12.2016 - 04.2018
- Organized and maintained 1,000+ clinical and safety documents for audit readiness.
- Corrected discrepancies, improving documentation accuracy by 30%.
- Entered incident and restraint reports with 100% compliance.
PHARMACY CUSTOMER CARE
HUMANA
Cincinnati
09.2015 - 11.2016
- Answered 80-120 inbound calls daily regarding prescriptions and insurance.
- Processed refill orders with 98% accuracy and ensured timely medication delivery.
- Ran test claims and provided copay estimates, improving first-call resolution by 15%.
CALL CENTER | CLIENT SOLUTIONS REPRESENTATIVE
AMERICAN HEALTH ASSOCIATES
Cincinnati
05.2014 - 09.2015
- Handled 70-100 calls daily from providers and long-term care facilities.
- Delivered and called in STAT lab results to physicians and nurses.
- Entered lab orders and patient data with 99% accuracy.
DIRECT CARE STAFF
GRACEWORKS ENHANCED LIVING
Cincinnati
09.2012 - 05.2014
- Supported individuals in group home by providing daily care and ensuring safety oversight.
- Administered medications and maintained accurate documentation, achieving zero errors in recordkeeping.
- Maintained HIPAA-compliant confidentiality, safeguarding sensitive information and ensuring proper recordkeeping.
Education
Diploma - Medical Coding
Penn Foster
Scottsdale, AZ 06.2026 - 06.2026
Certificate in Pharmacy Technician -
Allied Medical School
Laguna Hills, CASkills
- Healthcare Administration
- Medical Terminology
- EMR Epic
- HIPAA Compliance
- Records management
- Data management
- Office Administration
- Administrative support
- Data entry
- Microsoft Office Suite
- Scheduling coordination
- Appointment scheduling
- Client relations
- Attention to detail
- Communication skills
- Medical terminology
Accomplishments
Employee of the Month recipient (Multiple Times) - Always There Home Care
Timeline
Diploma - Medical Coding
Penn Foster
06.2026 - 06.2026
ADMINISTRATIVE ASSISTANT
TRAVELING SENIORS TRANSPORTATION LLC
03.2023 - Current
CAREGIVER
ALWAYS THERE HOME CARE
09.2021 - 03.2023
REGISTRAR
MERCY HEALTH
10.2018 - 08.2021
QI ASSISTANT
ST. ALOYSIUS
12.2016 - 04.2018
PHARMACY CUSTOMER CARE
HUMANA
09.2015 - 11.2016
CALL CENTER | CLIENT SOLUTIONS REPRESENTATIVE
AMERICAN HEALTH ASSOCIATES
05.2014 - 09.2015
DIRECT CARE STAFF
GRACEWORKS ENHANCED LIVING
09.2012 - 05.2014
Certificate in Pharmacy Technician -
Allied Medical School