Grace Starnes
University of Texas (UTemp Pool)
Kyle,TX
5
years of professional experience
Organized administrative professional experienced in remote operations, including data entry and accounts receivable. Expert in managing spreadsheets, documentation, and customer communication across various platforms. Focused on maintaining quality and enhancing workflow efficiency through effective process guides and team collaboration. Demonstrates strong time management and HIPAA-compliant attention to detail in fast-paced environments.
Work History
Administrative Assistant
5 Months- Processed high-volume admissions applications and ensured accurate data entry for high school and college transcripts, facilitating timely applicant evaluation.
- Logged, verified, and maintained transcript coursework records, ensuring compliance with admissions requirements and contributing to a complete applicant review process.
- Consistently met weekly productivity targets while maintaining high accuracy and quality standards.
- Collaborated with admissions staff via Microsoft Teams to resolve discrepancies and improve intake workflows.
Accounts Receivable Specialist
6 Months- Collected customer payments, reconciled accounts, and resolved payment discrepancies, ensuring accurate balances.
- Identified and monitored past-due accounts, contacting customers via phone and email to negotiate payments and resolve disputes effectively.
- Addressed billing and service charge inquiries, documenting account activity to enhance collections efforts.
- Collaborated with the team through Google Meet to coordinate resolutions and improve recovery processes.
Senior Data Entry Specialist
1 Year 3 Months- Managed and organized large datasets in Google Sheets and Doordash, ensuring data integrity across systems.
- Consistently exceeded performance metrics by 100%, regularly surpassing goals.
- Trained and mentored fellow specialists, standardizing processes to streamline onboarding.
- Led meetings and training sessions, developing workflow guides that enhanced team efficiency and accuracy.
- Communicated effectively across Google Meet, Zoom, and Slack to coordinate tasks and resolve issues.
Medical Records Outreach Specialist
9 Months- Coordinated with provider offices on time-sensitive prior authorizations through phone, email, and portal communications, expediting approval processes.
- Maintained accurate provider contact information and performed authorization data entry, streamlining processing workflows.
- Collaborated with remote team via Google Meet, Zoom, and Slack to resolve outstanding requests, enhancing overall turnaround time.
- Adhered strictly to HIPAA guidelines to safeguard patient privacy and ensure compliance.
Education
Associate of Arts and Science
High School Diploma
Skills
Administrative Support
Data Entry
Microsoft Office Suite
Google Workspace
Excel & Google Sheets
CRM Systems
Healthcare Administration
HIPAA Compliance
Financial Administration
Calendar Management
Remote Work Technologies
Problem Solving
Team Collaboration
Organization
Customer Service
Timeline
Administrative Assistant
University of Texas (UTemp Pool)
08.2025 - 01.2026Read More
Accounts Receivable Specialist
Mindlance / Terminix-Rentokil
02.2025 - 08.2025Read More
Senior Data Entry Specialist
Aston Carter / DoorDash
03.2023 - 06.2024Read More
Medical Records Outreach Specialist
RemX / Advanced Diabetes Supply
12.2020 - 09.2021Read More
The University of Indianapolis
Associate of Arts and Science
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Lancaster High School
High School Diploma
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