Nan Futch
Huntsville,AL
Summary
Highly experienced and exceptionally organized healthcare administrative professional with a proven record of keeping busy practices, providers, patients, records, and workflows moving smoothly. Brings hands-on experience in medical offices, behavioral health, insurance verification, referrals, EHR/EMR systems, documentation, scheduling, billing support, and confidential records. Known for being the person who notices the details, follows through, solves problems, learns new systems quickly, and can be trusted to manage multiple priorities with professionalism and accuracy. Also a Certified Travel Advisor, bringing additional strengths in client service, complex coordination, research, logistics, and independent problem-solving.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Cornerstone Counseling Center
Huntsville, AL
10.2018 - 08.2026
- Coordinated complex schedules for six counselors and managed communications, documentation, appointments, billing questions, and follow-up.
- Managed daily administrative operations for a busy counseling practice while maintaining accuracy, confidentiality, and consistent follow-through.
- Maintained client records, reviewed legal documents and psychological evaluations, and verified new-client information to ensure accuracy and compliance.
- Facilitated phone and in-person communication with clients, families, providers, and other contacts while upholding professionalism and confidentiality.
- Monitored outstanding balances and resolved billing inquiries by researching account issues and following up to secure necessary information.
- Managed multiple administrative priorities simultaneously, ensuring documentation, scheduling, communications, and follow-up was completed accurately and on time.
Front Office Receptionist
UAB Family Medicine
Huntsville, AL
10.2017 - 09.2018
- Greeted patients warmly upon arrival and directed them to the appropriate services.
- Registered patients and scheduled appointments/tests while maintaining accurate patient information in EHR to ensure seamless operations.
- Scheduled patient appointments using an electronic health record system for streamlined access.
- Managed multi-line phone system, routing calls to relevant departments efficiently.
- Handled sensitive health information and gathered relevant data for medical staff to support patient care and enhance service quality.
Front Desk / Office Administration / Marketing
Center for Wellness / Sei Bella
Huntsville, AL
01.2013 - 03.2016
- Coordinated patient procedures, referrals, payments, copays, and medical records, ensuring compliance with HIPAA confidentiality standards.
- Processed referrals and consolidated records for review, educating patients on insurance procedures and using EMR systems to enhance office workflow.
Front Desk Manager
Fertility Institute of NA
Huntsville, AL
04.2016 - 12.2016
- Coordinated new-patient scheduling and maintained accurate medical records to enhance patient flow.
- Investigated claims problems using medical terminology and insurance knowledge; processed referrals and addressed billing/insurance inquiries to ensure timely resolution.
Skills
- Healthcare Administration
- EHR / EMR Systems
- Medical Records & Documentation
- Healthcare Administration
- Claims Management
- Scheduling & Coordination
- Client Coordination
- HIPAA & Confidential Information
- Financial Administration
- Data Entry & Record Maintenance
- Record Management
- Workflow & Deadline Management
- Medical Terminology
- Patient/Provider Communication
- Multitasking & Organization
- Problem Solving
- Attention to Detail
ADDITIONAL EXPERIENCE
Huntsville Wellness Center, Huntsville - Front Office Administration
Rocket City Property Management, Huntsville - Front Office Manager/St. Maintenance Coordinator
Madison Utilities, Madison - Executive Secretary
Pinnacle Schools, Huntsville - Front Office Manager
Timeline
Administrative Assistant
Cornerstone Counseling Center
10.2018 - 08.2026
Front Office Receptionist
UAB Family Medicine
10.2017 - 09.2018
Front Desk Manager
Fertility Institute of NA
04.2016 - 12.2016
Front Desk / Office Administration / Marketing
Center for Wellness / Sei Bella
01.2013 - 03.2016