Deanna Draughn
Moss Point,USA
Summary
Experienced professional at BankPlus with a proven track record of increasing customer satisfaction and achieving sales goals. Proficient in conflict resolution and quick 10-key data entry, demonstrating strong problem-solving skills and clerical support expertise. Committed to promoting team development and excelling in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Universal Banker
Bankplus
Mobile, AL
12.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Head Teller
BankPlus
Mobile, AL
10.2018 - Current
- Performed account maintenance tasks such as address changes, check orders, stop payment requests and wire transfers.
- Demonstrated ability to work independently with minimal supervision while meeting deadlines efficiently.
- Provided guidance and support to team members in order to ensure smooth operation of the teller line.
- Created detailed reports regarding daily transactions; including account balances, deposits, withdrawals, transfers made by customers or employees.
- Utilized effective problem-solving techniques to resolve difficult customer issues while maintaining excellent customer service standards.
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines.
- Identified customer needs, offered appropriate solutions and followed up on customer interactions.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
Outback
Meridian, MS
01.2017 - 07.2018
- Consistently demonstrated strong customer service skills, resolving customer inquiries and complaints in a professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
Education
Marketing Managment - Marketing
Meridian Community College
Meridian05.2018
High School Diploma -
Northeast Lauderdale
Meridian05.2016
Skills
- Rapid 10-key data entry
- 10-Key Data Entry
- Consumer Banking
- Branch operations
- Staff Training and Development
- Account Maintenance
- Troubleshooting
- Conflict Resolution
- Clerical Support
- Microsoft Office
- Cash handling proficiency
- Customer needs assessment
- Financial advising
- Financial planning
- Document preparation
Timeline
Universal Banker
Bankplus
12.2021 - Current
Head Teller
BankPlus
10.2018 - Current
Server
Outback
01.2017 - 07.2018
Marketing Managment - Marketing
Meridian Community College
High School Diploma -
Northeast Lauderdale