Deanna Edson
Jacksonville,NC
Summary
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
- Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
- Knowledgeable about product merchandising, payment processing and cleaning.
- Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist Intern
Naval Medical Center
Jacksonville, NC
10.2023 - 12.2023
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Expanded knowledge on various types of tests and tubes utilized in specimen collection, enhancing accuracy in sample handling.
- Contributed to team efficiency by maintaining organized work stations and managing supplies inventory.
- Monitored patients for reactions and verified sample quality.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Maintained sterile work environment for accurate results and patient safety.
Sales Associate
Dollar General
Jacksonville, NC
09.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Shift Leader
Buffalo Wild Wings
Jacksonville, FL
08.2021 - 07.2022
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Expo/Food Runner
Buffalo Wild Wings
Oxnard, CA
08.2018 - 06.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Monitored dining room and bar areas for signs of overcrowding.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Processed payments for orders and provided customers with change.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept detailed knowledge of and followed all food safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Cleared tables immediately after guests left in preparation for next party.
- Arranged tables and chairs for special occasions and events.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Cleaned and sanitized food preparation and serving areas.
Associate Trainer
Panera Bread
Oxnard, CA
03.2016 - 05.2018
- Established and enforced policies and procedures to maintain high standards of work.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Crew Member
Panera Bread
West Lebanon, NH
09.2015 - 02.2016
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
- Analyzed and evaluated training effectiveness and program outcomes.
- Increased employee productivity by conducting targeted skill development workshops.
- Completed training-related administrative tasks, documentation and team support.
- Developed strong relationships with key stakeholders, optimizing collaboration between departments during training initiatives.
- Established and maintained quality control standards.
Line Cook
Amato's
Lebanon, NH
03.2013 - 10.2015
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Sales Associate
Maplefields RL Vallee
Lebanon, NH
06.2013 - 09.2015
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Phlebotomy
Coastal Carolina Community College
Jacksonville, NC12.2023
High School Diploma -
Manchester Memorial High School
Manchester, NH06.2013
Skills
- Customer Service
- Expo
- Food Service
- Host/Hostess
- Serving Experience
- Busser
- Restaurant Experience
- Kitchen Experience
- POS
- Food Safety
- Food Preparation
- Cooking
- Bartending
- Microsoft Word
Certification
- Phlebotomy
- Food Handler
- ServSafe
- Management
Timeline
Phlebotomist Intern
Naval Medical Center
10.2023 - 12.2023
Sales Associate
Dollar General
09.2023 - Current
Shift Leader
Buffalo Wild Wings
08.2021 - 07.2022
Expo/Food Runner
Buffalo Wild Wings
08.2018 - 06.2021
Associate Trainer
Panera Bread
03.2016 - 05.2018
Crew Member
Panera Bread
09.2015 - 02.2016
Sales Associate
Maplefields RL Vallee
06.2013 - 09.2015
Line Cook
Amato's
03.2013 - 10.2015
No Degree - Phlebotomy
Coastal Carolina Community College
High School Diploma -
Manchester Memorial High School