DeAnna Evans
Sugar Hill,GA
Summary
Accomplished Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at Hobby Lobby. Skilled in de-escalation techniques and payment processing, consistently enhancing customer satisfaction and loyalty. Demonstrates exceptional customer education and relations, leading to significant repeat business without exceeding a 55-word limit. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hobby Lobby
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted cash, credit, and check transactions
Customer Service Representative
Ingles Supermarket
03.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Religion /Christian Worldview
Luther Rice College And Seminary
Lithonia, GA2027
High School Diploma -
Foothills Charter High School
Commerce, GA03.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Payment Processing
- Product Knowledge
- Prioritization
- De-Escalation Techniques
- Customer Education
Timeline
Customer Service Representative
Hobby Lobby
09.2023 - Current
Customer Service Representative
Ingles Supermarket
03.2020 - 11.2020
Bachelor of Arts - Religion /Christian Worldview
Luther Rice College And Seminary
High School Diploma -
Foothills Charter High School