Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Ferrante

Overland Park

Summary

Dynamic leader with a proven track record excelling in strategic planning and process optimization. Spearheaded initiatives that drove growth and enhanced customer satisfaction. Adept at team leadership and performance tracking, delivering impactful solutions that align with organizational goals.

Overview

24
24
years of professional experience

Work History

Principal Consultant

Ferrante Consulting
03.2023 - Current
  • Partner with leaders to create a robust strategy and execution plan with established KPI's and an aligned product roadmap for each target market.
  • Collaborate with cross-functional teams in growth companies to create efficiencies and scale the organization.

Chief Operating Officer

Veracity Consulting
04.2022 - 03.2023
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.

Chief Operating Officer

Athlete Network
12.2018 - 03.2022
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings across all teams.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability with KPIs.
  • Led company effort to rebuild technology platform including product requirements, marketing and communications.

Director, Product Management

PowerSchool
10.2017 - 12.2018
  • Created and executed the K-12 Talent annual roadmap and go to market strategy.
  • Led the design, execution and launch of the new absence management platform including requirements, pricing, sales enablement and training.
  • Managed full product team and engagement with cross-functional teams to ensure product fit and profitability.


Senior Director, Customer Success

Pramata
04.2016 - 10.2017
  • Created a customer journey map and implemented NPS to measure and monitor customers satisfaction resulting in 95+% client retention.
  • Grew revenue in enterprise customers via departmental expansions, scaled solutions, and sales support.
  • Planned, budgeted, and established new Customer Success division with P&L.

Vice President

PeopleAdmin, Formerly Netchemia, LLC
11.2013 - 04.2016
  • Built an integrated Customer Success function, ensuring an ethos of “customer first” throughout the organization and established a Customer Advisory Board.
  • Led Strategic Partnerships, Customer Success and Engineering teams through growth and exit stages, managing 56 team members.
  • Orchestrated the acquisition of a related technology, retaining 99% of all customer revenue in 2014.

Manager, Industry Solutions

Perceptive Software
07.2007 - 11.2013
  • Defined and implemented solution launch strategy for all 9 industries, focusing on strategy and market fit.
  • Grew HR revenues 900% through software strategy and sales support resulting in over $10m in a 3 year period.
  • Delivered configured and customized solutions to customers to create efficiency and solve revenue-impacting business workflows.

Business Analyst

UMB Bank
07.2004 - 06.2007
  • Designed and implemented service standards and strategies for high-net-worth clients including client satisfaction survey, customer events and client advisory board as well as provided internal associate training.

Teacher and Coach

North Kansas City School District
07.2001 - 06.2004
  • Developed strong relationships and managed classroom behavior while enhancing classroom engagement through interactive teaching methods. accurate records for student progress.

Education

MBA -

Baker University
Overland Park, KS
12-2006

Bachelor of Arts - Secondary Education And History

Rockhurst University
Kansas City, MO
05-2001

Skills

  • Strategic planning
  • Team leadership & development
  • Problem-solving
  • Process optimization
  • Customer relationship management
  • Performance tracking
  • Strategic growth management
  • Organizational development

Timeline

Principal Consultant

Ferrante Consulting
03.2023 - Current

Chief Operating Officer

Veracity Consulting
04.2022 - 03.2023

Chief Operating Officer

Athlete Network
12.2018 - 03.2022

Director, Product Management

PowerSchool
10.2017 - 12.2018

Senior Director, Customer Success

Pramata
04.2016 - 10.2017

Vice President

PeopleAdmin, Formerly Netchemia, LLC
11.2013 - 04.2016

Manager, Industry Solutions

Perceptive Software
07.2007 - 11.2013

Business Analyst

UMB Bank
07.2004 - 06.2007

Teacher and Coach

North Kansas City School District
07.2001 - 06.2004

MBA -

Baker University

Bachelor of Arts - Secondary Education And History

Rockhurst University

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Deanna Ferrante