Deanna Freeman
Chicago,US
Summary
Pro-active, ambitious and dedicated professional with demonstrated success in providing training, professional development and consulting expertise. Highly qualified security experience with outstanding verbal, written and leadership skills that effectively resolve problems and promote a positive work environment. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR ASSISTANT/UNIFORM COORDINATOR
Titan Security Group
Chicago, US
03.2021 - Current
- Provide administrative support, such as answering the telephone, taking and delivering messages, or transferring calls to voicemail when appropriate personnel are unavailable.
- Welcome on-site visitors, determine the nature of the business, and announce visitors to the appropriate personnel.
- Providing information to callers, greeting persons entering the organization, and directing individuals to the correct destination.
- Dealing with queries or requests from customers and the public.
- Providing general clerical and administrative support to all levels of professionals.
- Must have a great attitude, have high enthusiasm, and be able to make decisions on the spot.
- Organized and great at managing one's own time.
- Work with Human Resources and Operations in the sizing and distribution of all uniforms for the company.
- Size all new hires and current employees in need of being issued or reissued uniforms.
- Respond to uniform requests in a timely manner, and provide exemplary customer service to our internal clients, our employees.
- Ensure uniforms fit properly before distribution.
- Update the uniform status spreadsheet regularly to ensure that Human Resources and Operations are up to date on the candidate's and employee's status.
- Work with the administrative assistant to maintain an accurate inventory of all uniform items, based on established benchmarks.
- Follow up on uniform availability, and prepare for their distribution.
- Process any uniform returns.
- Organize the uniform room, keeping it clean and free from clutter.
DIRECTOR OF SECURITY AND LIFE SAFETY
SOS Security/Allied Universal
, US
01.2018 - 03.2021
- Collaborated with IT teams on network infrastructure projects that involve enhanced security measures
- Manage and coordinate daily operational strategies and activities
- Liaison with Chicago Police Department, Chicago Fire Department and other government agencies
- Participate in Chicago Alternative Policing Strategy (CAPS) monthly meetings
- Facilitate life safety training and fire drills for security officers and building tenants
- Draft and implement site specific operational and emergency response policies
SITE SUPERVISOR
Premier Security/SOS Security
, US
01.2017 - 01.2018
- Mentor security personnel to meet their educational and career development goals
- Complete off hour site inspections to ensure the integrity of the security program
- Maintain partnerships with company directors to improve service standards
- Conduct various administrative assignments including, recruitment, interviewing, payroll and billing via the Valiant operating system, data entry, overtime control, etc
- Direct fiscal responsibility via cost effective budget management
- Maintain a 24/7 on call status for client and security personnel related to the response and mitigation of emergency incidents
SHIFT MANAGER
APEX3 Security
, US
01.2015 - 01.2017
- Managed a team of security personnel, providing training and guidance to ensure compliance with regulations
- Provided mentorship and acted as a daily resource for approximately 6 Security Officers
- Maintained excellent client and building tenant relationships
- Conducted new hire interviews with the onsite client
- Trained all department personnel on all policies and procedures including life safety response
- Conducted employee inspections and appraisals
- Responded to fire, life safety and security alarms
- Maintain a 24/7 on call status for client and security personnel related to the response and mitigation of emergency incidents
SECURITY OFFICER
APEX3 Security
, US
01.2015 - 01.2015
- Phase 1: Learned the responsibilities of a uniformed security officer, including patrolling, access control, dispatch, completing reports and other duties assigned at Illinois Institution of Technology for 30 days
- Phase 2: Supervised security officers, scheduling, overseeing day-to-day shift operations, completing field training records and reports, administering disciplinary actions and other duties as assigned at Evanston Hospital
Education
Bachelor of Science - Criminal Justice
Bradley University
Master of Science - Administrative Justice And Security
University of Phoenix
Skills
- HR Procedures Coordination
- HR Policies
- Clerical support
- Employee recruitment
- Termination Procedures
- New Employee Onboarding
- Employee Relations
- Application tracking
- Compliance Reporting
- Exit interviews
- CPR, AED, First Aid
- 20-hour unarmed security
- PERC card
Certification
- Fire Life Safety Director, Chicago Fire Department Public Education Division
- CPR/AED/First Aid
- 20 Hour Unarmed Security
- PERC Card
Timeline
HR ASSISTANT/UNIFORM COORDINATOR
Titan Security Group
03.2021 - Current
DIRECTOR OF SECURITY AND LIFE SAFETY
SOS Security/Allied Universal
01.2018 - 03.2021
SITE SUPERVISOR
Premier Security/SOS Security
01.2017 - 01.2018
SHIFT MANAGER
APEX3 Security
01.2015 - 01.2017
SECURITY OFFICER
APEX3 Security
01.2015 - 01.2015
Bachelor of Science - Criminal Justice
Bradley University
Master of Science - Administrative Justice And Security
University of Phoenix