Deanna Ghee
Tampa
Summary
Organized professional with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Implementation Specialist
FieldRoutes, A ServiceTitan Company
08.2023 - Current
- Delivers exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focuses solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivates relationships with sales team to support and supply corrective actions.
- Explains complex, technology-related issues in basic, understandable terms to clients.
- Assesses project scope to confirm details and understand customer expectations in advance.
- Responds to customer inquiries and provided technical assistance over zoom
- Trains and Educates clients on current software, making sure they understand and can use the software efficiently.
Transaction Coordinator, Homebase
Opendoor
08.2021 - 08.2023
- Closing specialist across a high volume of transactions involving institutional real estate partners (REITs, private equity real estate funds, family offices, etc)Audit, manage and retrieve all documents required for each transaction to ensure accuracy
- Communicates with the Buyers and Sellers where needed and appropriate
- Skillfully manage both Seller and Partner needs and protect timelines for fast-moving transactions in an organized, professional, and friendly manner
- Work closely with world-class teams to rapidly build better processes, tools, and customer experience
- Manage all communications with Title and Escrow Partners for individual transactions
- Assists/train all new team members in the onboarding process.
- Trained in multiple states
Office Manager/Closing Coordinator
Kelly Hand & Associates, LLC
01.2019 - 08.2021
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the metro area.
Title Clerk
Landmark Dodge Chrysler Jeep Morrow
11.2014 - 03.2018
- Entered title and vehicle information into database.
- Contacted Georgia Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service and other charges.
- Received and processed paperwork for titles, new license plates and renewals.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
Sales Associate
AT&T
02.2013 - 06.2013
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Supervisor
Victoria Secrets
09.2010 - 01.2011
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Interviewed, hired and trained new employees for production positions.
- Tracked and prepared quarterly reports of sales goals to management.
Bartender and Head Waiter
Outback Steakhouse
08.2009 - 09.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Prepared classic, modern and unique cocktails for each customer.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Cook III
Four Seasons Hotel
08.2007 - 08.2009
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Bachelor’s Degree - Business Administration
Strayer University
Atlanta, Ga12.2020
Associates Degree - Occupational Science
Le Cordon Bleu College of Culinary Arts
Atlanta, GA01.2008
High School Diploma -
Union Grove High School
Mcdonough, GA05.2006
Skills
- Team Management and Supervision
- Schedule Coordination
- Staff Development and Training
- Microsoft Office Suite
- Performance Management
- Motivational Leadership
- Handling Customer Complaints
- Customer Service Management
- Training Specialist
- CRM Platform
- Business Relationship Management
- Transaction Verification
- Salesforce
- Jira
- Project management
- Workday
- Strong Verbal and Written Communication
- Strong attention to detail
- Highly Organized
- Software Experience
Certification
- CNP - Certified Notary Public
Affiliations
- The Georgia Alliance for School Resources Officers and Educators (GASROE)- Marketing Director 01/2022- Present
- For the past two years I have volunteered my time and expertise to assist with a non-profit for school safety efforts across the state of Georgia. My role is to foster relationships with the 180 Georgia school districts and facilitate training and sponsorship for school resource offices and educators. These responsibilities include conference and seminar planning, coordinating vendor/sponsor relations and advertisement for upcoming events.
Timeline
Implementation Specialist
FieldRoutes, A ServiceTitan Company
08.2023 - Current
Transaction Coordinator, Homebase
Opendoor
08.2021 - 08.2023
Office Manager/Closing Coordinator
Kelly Hand & Associates, LLC
01.2019 - 08.2021
Title Clerk
Landmark Dodge Chrysler Jeep Morrow
11.2014 - 03.2018
Sales Associate
AT&T
02.2013 - 06.2013
Supervisor
Victoria Secrets
09.2010 - 01.2011
Bartender and Head Waiter
Outback Steakhouse
08.2009 - 09.2010
Cook III
Four Seasons Hotel
08.2007 - 08.2009
Bachelor’s Degree - Business Administration
Strayer University
Associates Degree - Occupational Science
Le Cordon Bleu College of Culinary Arts
High School Diploma -
Union Grove High School
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