DeAnna Gomes
First Sight Family Vision
VANCOUVER,WA
12
years of professional experience
Accomplished professional with a strong background in customer service and team supervision. Recognized for implementing process improvements that drive efficiency and elevate team performance. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Work History
Front End Manager
1 Year 3 Months- Led front-end operations, ensuring optimal customer service and workflow efficiency.
- Implemented process improvements, increasing operational efficiency and reducing customer wait times.
- Mentored team members, fostering skill development and enhancing overall performance.
- Evaluated team performance metrics, identifying areas for improvement and implementing corrective actions.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Optical Manager
2 Years 6 Months- Managed daily operations of optical department, ensuring high-quality customer service.
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented scheduling systems to enhance staff efficiency and workflow coordination.
Optician
1 Year 4 Months- Assisted patients in selecting appropriate eyewear based on lifestyle and preferences.
- Ensured accuracy in lens fitting and adjustments to enhance patient comfort and satisfaction.
- Managed inventory of optical products, maintaining stock levels and ordering supplies.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Patient Care Coordinator
2 Years 1 Month- Coordinated patient scheduling to optimize clinic workflow and enhance appointment availability.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Administrative Assistant to ED/Membership Coordinator
2 Years 6 Months- Managed calendar scheduling and coordinated appointments for executive staff to optimize time management.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in planning and executing events, enhancing visitor engagement and operational efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Science - Hospitality Management
Skills
Customer service
Training and mentoring
Team supervision
Operational management
Sales techniques
Performance management
Conflict management
Team building
Administrative skills
Listening skills
Timeline
Front End Manager
First Sight Family Vision
07.2025 - CurrentRead More
Optical Manager
First Sight Family Vision
01.2023 - 07.2025Read More
Optician
First Sight Family Vision
09.2021 - 01.2023Read More
Patient Care Coordinator
First Sight Family Vision
08.2019 - 09.2021Read More
Administrative Assistant to ED/Membership Coordinator
Lan Su Chinese Garden
10.2014 - 04.2017Read More
ITT Technical Institute
Bachelor of Science from Hospitality Management
Read More