Deanna Gonzalez
Baltimore,MD
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Leader
Chick-fil-A
07.2020 - 01.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD05.2024
High School Diploma -
Western High School
Baltimore, MD06.2021
Skills
- Guest Engagement
- Order Accuracy
- Cash Handling
- Suggestive Selling
Timeline
Server
Texas Roadhouse
02.2023 - Current
Team Leader
Chick-fil-A
07.2020 - 01.2023
Bachelor of Science - Business Administration
Morgan State University
High School Diploma -
Western High School