Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Deanna Graham

543 Clark Street,NV

Summary

Accomplished Shift Manager at Las Vegas Petroleum LLC, adept in cash handling and decision-making, with a strong customer service focus. Excelled in multitasking and maintaining high safety standards, significantly enhancing team performance and customer satisfaction. Trained and mentored staff, ensuring compliance with health regulations and maximizing productivity.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Las Vegas Petroleum LLC
11.2023 - 01.2024
  • Maintained clean and organized work areas at all times to bring safety and quality.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Front End Clerk

Beaver Dam Golf Course
02.2022 - 04.2022
  • Kept front end areas clean and organized for professional appeal to customers.
  • Managed customer concerns and responded to questions concerning Product or service.
  • Accepted payments, returned change and issued receipts.
  • Maintained current understanding of promotional ads and seasonal offerings.

Cook

Piolet Truck Stop and Yarley’s
02.2023 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma - General Studies

Tooele High School
Tooele, UT
05.1992

Skills

  • Cash handling
  • Decision-making
  • Customer service focus

Certification

  • Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
  • Certified in Production and Inventory Management (CPIM) - Association for Supply Chain Management (ASCM).

Timeline

Shift Manager

Las Vegas Petroleum LLC
11.2023 - 01.2024

Cook

Piolet Truck Stop and Yarley’s
02.2023 - 06.2023

Front End Clerk

Beaver Dam Golf Course
02.2022 - 04.2022

High School Diploma - General Studies

Tooele High School

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Deanna Graham