Deanna Green
chester,sc
Summary
Dynamic customer service professional with extensive experience at Sitel, excelling in high-volume environments. Proven track record in complaint handling and client interactions, enhancing customer satisfaction. Skilled in utilizing CRM tools and implementing process improvements, demonstrating patience and effective problem-solving abilities to drive operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Chat and Phone Agent
Sitel
South Carolina
08.2024 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM tools to track interactions and maintain accurate customer records.
- Assisted team in achieving performance targets through effective communication and problem-solving skills.
- Adapted quickly to new processes and systems, enhancing overall efficiency in operations.
Customer Service Representative
Iqor
Charlotte, NC
06.2017 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality assurance standards.
- Implemented process improvements to enhance efficiency in service delivery.
Customer Service Representative and Cashier
Walmart
Rock Hill, SC
2003 - 03.2010
- Assisted customers with inquiries and product selections, ensuring a positive shopping experience.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Maintained clean and organized sales floor, improving merchandise presentation.
Education
High School Diploma -
Lewisville High School
Richburg, SC06-2002
Skills
Client interactions
Customer assistance
Patience and tolerance
High volume environments
Complaint handling
Timeline
Chat and Phone Agent
Sitel
08.2024 - 03.2025
Customer Service Representative
Iqor
06.2017 - 07.2023
Customer Service Representative and Cashier
Walmart
2003 - 03.2010
High School Diploma -
Lewisville High School