Kalese Wylie
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Phone Agent
Concentrix
Charlotte, NC
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined call handling processes for improved efficiency and reduced average call time.
- Collaborated with team members to achieve and maintain high-quality service standards consistently.
- Developed rapport with customers to encourage repeat business and positive word-of-mouth referrals.
Patient Service Representative
CCS Medical
Charlotte, NC
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Picker
Amazon
Charlotte
06.2019 - 08.2021
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
Phlebotomist
Biolife Plasma Services
Charlotte, NC
12.2022 - 01.2023
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Education
Phlebotomy Certification -
Carolina School of Phlebotomy
Charlotte, NC12.2021
Diploma -
West Mecklenburg High School
Charlotte, NC06.2018
Skills
- High Volume Environments
- Inquiry Response
- Client Notes
- Client Interactions
- Interpersonal Skills
- Problem Solving
Timeline
Patient Service Representative
CCS Medical
01.2023 - Current
Phlebotomist
Biolife Plasma Services
12.2022 - 01.2023
Picker
Amazon
06.2019 - 08.2021
Phone Agent
Concentrix
Phlebotomy Certification -
Carolina School of Phlebotomy
Diploma -
West Mecklenburg High School