1 year of Mixed Martial Arts experience
Julien Garcia
Kissimmee,USA
Summary
Fresh graduate with a passion for success. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Please allow me the opportunity to show you what I can do.
Customer service professional prepared for this role with solid background in handling customer inquiries and resolving issues promptly. Known for reliability, adaptability, and teamwork to achieve outstanding results. Skilled in communication, active listening, and problem resolution, valued for professionalism and dependability.
Experienced with customer interactions, problem resolution, and call handling. Utilizes effective communication skills to build rapport and resolve issues swiftly. Knowledge of industry best practices ensures high customer satisfaction and efficiency in operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Contracted Phone Agent
Spectrum
Kissimmee, FL
02.2026 - 05.2026
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Developed scripts for common inquiries, enhancing consistency in customer interactions across the team.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Collaborated with team members to achieve and maintain high-quality service standards consistently.
Bank Intern
Centennial Bank
Kissimmee, FL
06.2025 - 10.2025
- Assisted with account management and customer inquiries to enhance client satisfaction.
- Processed transactions efficiently using banking software and maintained accurate records.
- Supported compliance initiatives by conducting research on regulatory requirements and documentation.
- Collaborated with team members to streamline workflow processes, improving overall efficiency.
- Participated in training sessions to develop knowledge of banking products and services offered.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
Sales Agent
Re-Up and Smoke
Florida, NY
03.2025 - 10.2025
- Developed strong customer relationships to enhance loyalty and repeat business.
- Conducted product demonstrations to educate customers on benefits and features.
- Managed inventory levels, ensuring optimal stock availability and minimizing shortages.
- Collaborated with management to refine sales processes for greater efficiency and customer satisfaction.
- Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Guest Relations Associate
Rosen Hotel
Orlando, FL
06.2023 - 11.2024
- Maintain professionalism while accommodating customers concerns and requests.
- Contacting the proper emergency assistance to aid guests whenever necessary.
- Answering questions about reservations and hotel amenities.
- Resolved guest inquiries and concerns to enhance overall satisfaction and experience.
- Coordinated with departments to ensure seamless service delivery across hotel operations.
Seaman Recruit
US Navy
Great Lakes, IL
01.2022 - 01.2023
- Physical fitness training
- Maintaining cleanliness in barracks.
- Complete military drills within a timely fashion.
- Completing necessary inspections and assessments.
Ride Operator
Sea World
Orlando, FL
01.2022 - 01.2022
- Spaced rides operated in cars or sections to avoid danger of collisions.
- Used microphones to give direction to patrons regarding safety while using the ride.
- Fastened safety devices for patrons and provided direction for fastening devices.
- Directed patrons to rides, seats or attractions.
- Monitored activities to ensure adherence to rules and safety procedures, an arranged for removal of unruly patrons.
- Provided assistance to patrons entering and exiting amusement ride.
- Maintained a clean environment for patrons by sweeping and cleaning off tables for new patrons to eat.
- Operated ride systems efficiently, ensuring guest safety and adherence to operational protocols.
- Conducted pre-ride inspections, identifying and addressing potential safety issues proactively.
- Monitored guest flow and maintained orderly line management during peak times.
Food Service Attendant
Mc Donalds
Orlando, FL
01.2021 - 01.2022
- Notified kitchen personnel of shortages or special orders.
- Loaded customer trays with eating utensils, napkins and condiments.
- Relayed orders to kitchen staff for fulfillment.
- Answered customer’s questions and addressed problems and complaints in person.
- Assembled food orders, consistently maintaining appropriate portion control.
- Stored food in designated containers and storage areas to prevent spoilage.
- Operated cash register for processing payments.
- Cleaned and sanitized work areas, equipment and dishes.
- Transported food orders from kitchen to proper tables.
- Followed established recipes to prepare menu items.
- Provided exceptional customer service, ensuring satisfaction during high-volume periods.
- Operated cash register accurately, processing transactions efficiently to minimize wait times.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment for customers.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
Education
High School Diploma -
St. Cloud High School
St. Cloud, FL01.2021
Skills
- Strong communication skills
- Cash Handler
- Customer service
- Hospitality and Accommodation
- Client Support
- Client interactions
- Customer assistance
- Patience and tolerance
- High volume environments
- Data entry
- Product knowledge
- FLUENT IN English reading, writing, and comprehension
Accomplishments
Completed a 6 month military academy program named Florida Youth Challenge Academy (FLYCA).
Date of arrival was July 9th 2020 and graduation date was November 26th 2020. Program is located in Starke, Florida
Interests
Timeline
Contracted Phone Agent
Spectrum
02.2026 - 05.2026
Bank Intern
Centennial Bank
06.2025 - 10.2025
Sales Agent
Re-Up and Smoke
03.2025 - 10.2025
Guest Relations Associate
Rosen Hotel
06.2023 - 11.2024
Seaman Recruit
US Navy
01.2022 - 01.2023
Ride Operator
Sea World
01.2022 - 01.2022
Food Service Attendant
Mc Donalds
01.2021 - 01.2022
High School Diploma -
St. Cloud High School