Python
Deanna Hardin
QA Analyst
Chicago,,Illinois
Summary
Methodical with a passion for ensuring product quality & user satisfaction. Experienced in data operations & product support, with a proven ability to adapt quickly to new technologies & environments. Excited to utilize strong analytical skills, attention to detail, along with knowledge of testing methodologies in a Quality Assurance Analyst role.
Overview
11
11
years of professional experience
Work History
Field Data Accuracy Analyst
Adecco W/ Cognizant
12.2018 - 11.2023
- Validated results after assessing data accuracy.
- Performed system analysis, documentation, testing, implementation, & user support for platform.
- Enhanced data quality to promote better functionality for client.
- Recommended process improvements to identify, analyze, & fix challenges.
- Saved the company over $300k by identifying, analyzing & troubleshooting geographic data equipment, through teamwork & attention to detail.
- Created project plans, timelines & budgets.
- Frequently inspected functionality of special mapping equipment to verify proper equipment operation.
Geographic Data Validator
Aceolution Inc
01.2017 - 11.2018
- Collected & analyzed data findings for over 70% of the county to prepare reports for management.
- Evaluated operational practices & identified improvement opportunities to develop revisions for practiced procedures.
- Set priorities & problem-solved workflow issues to maintain rapport with client & managers.
- Tracked records, filed documents & maintained communication between clients to manage office activities.
- Oversaw appointment scheduling & itinerary coordination for both clients & personnel.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Product Support Specialist
Enova Financial
01.2013 - 01.2017
- Identified & escalated issues to internal personnel along with clear outline of problems with finance product
- Troubleshot & tested client-reported product defects & liaised with quality assurance for deployment of fixes.
- Executed product solution demonstrations with over 40 external users daily, during new releases & troubleshooting calls/chats.
- Captured client feedback & recommended & advocated for product enhancements based on personal expertise and evaluation of customer needs.
Education
Business administration -
Harold Washington College
Chicago, ILMasterClass Software Testing + Jira + Agile Course
Skills
Organization & Time Management
Soft Skills
Verbal Communication
Written Communication
Problem solving
Multi tasking
Adaptability
Teamwork
Conflict management
Interests
Selenium
Timeline
Field Data Accuracy Analyst
Adecco W/ Cognizant
12.2018 - 11.2023
Geographic Data Validator
Aceolution Inc
01.2017 - 11.2018
Product Support Specialist
Enova Financial
01.2013 - 01.2017
Business administration -
Harold Washington College
MasterClass Software Testing + Jira + Agile Course
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