Summary
Overview
Work History
Education
Skills
Soft Skills
Interests
Timeline
Generic

Deanna Hardin

QA Analyst
Chicago,,Illinois

Summary

Methodical with a passion for ensuring product quality & user satisfaction. Experienced in data operations & product support, with a proven ability to adapt quickly to new technologies & environments. Excited to utilize strong analytical skills, attention to detail, along with knowledge of testing methodologies in a Quality Assurance Analyst role.

Overview

11
11
years of professional experience

Work History

Field Data Accuracy Analyst

Adecco W/ Cognizant
12.2018 - 11.2023
  • Validated results after assessing data accuracy.
  • Performed system analysis, documentation, testing, implementation, & user support for platform.
  • Enhanced data quality to promote better functionality for client.
  • Recommended process improvements to identify, analyze, & fix challenges.
  • Saved the company over $300k by identifying, analyzing & troubleshooting geographic data equipment, through teamwork & attention to detail.
  • Created project plans, timelines & budgets.
  • Frequently inspected functionality of special mapping equipment to verify proper equipment operation.

Geographic Data Validator

Aceolution Inc
01.2017 - 11.2018
  • Collected & analyzed data findings for over 70% of the county to prepare reports for management.
  • Evaluated operational practices & identified improvement opportunities to develop revisions for practiced procedures.
  • Set priorities & problem-solved workflow issues to maintain rapport with client & managers.
  • Tracked records, filed documents & maintained communication between clients to manage office activities.
  • Oversaw appointment scheduling & itinerary coordination for both clients & personnel.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Product Support Specialist

Enova Financial
01.2013 - 01.2017
  • Identified & escalated issues to internal personnel along with clear outline of problems with finance product
  • Troubleshot & tested client-reported product defects & liaised with quality assurance for deployment of fixes.
  • Executed product solution demonstrations with over 40 external users daily, during new releases & troubleshooting calls/chats.
  • Captured client feedback & recommended & advocated for product enhancements based on personal expertise and evaluation of customer needs.

Education

Business administration -

Harold Washington College
Chicago, IL

MasterClass Software Testing + Jira + Agile Course

Skills

Organization & Time Management

Data Analysis & Reporting

Software Development Knowledge

Problem Solving & Analytical Skills

Documentation skills

Test Planning

Cross Functional Collaboration

Soft Skills

Verbal Communication

Written Communication

Problem solving

Multi tasking

Adaptability

Teamwork

Conflict management

Interests

Python

Selenium

Timeline

Field Data Accuracy Analyst

Adecco W/ Cognizant
12.2018 - 11.2023

Geographic Data Validator

Aceolution Inc
01.2017 - 11.2018

Product Support Specialist

Enova Financial
01.2013 - 01.2017

Business administration -

Harold Washington College

MasterClass Software Testing + Jira + Agile Course
Deanna HardinQA Analyst