Deanna Jackson
Clerical/ Customer Service Rep/ Driver
Warsaw,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Rep position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Service Rep position. Offering excellent communication and good judgment.
Overview
30
30
years of professional experience
1
1
years of post-secondary education
Work History
Clerical Aide
Essex County Public Schools
Tappahannock, VA
09.2014 - 10.2021
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Has over 30+ years in Customer Service experience
- Prepared and Handled deposits for bank
- Cashed out employees cash registers
School Bus Driver
Essex County Public Schools
Tappahannock, VA
09.2014 - 10.2021
- Maintained Virginia driver's license for 29 years and held CLD class B for 18 years to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Drove bus along assigned route, picking up students.
- Recorded bus route and made notes for substitute drivers.
- Created and enforced bus rules and kept expectations posted.
Assistant Store Manager
Dollar General Store
Warsaw, Virginia
10.2015 - 10.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06.1994
Certificate - Medical Billing & Coding
DeVry University
Villa Park, IL 11.2020 - 12.2022
Skills
- Verbal and Written Communication
- Calendar Management
- Mail Sorting and Routing
- Outgoing Mail Preparation
- Switchboard Operation
- Google Drive
- Office Machine Operation
- Document Typing and Formatting
- Multi-line phone proficiency
- Mail handling
- Sorting and labeling
- CMS-1500 billing forms
- Employee training and development
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Certificate - Medical Billing & Coding
DeVry University
11.2020 - 12.2022
Assistant Store Manager
Dollar General Store
10.2015 - 10.2016
Clerical Aide
Essex County Public Schools
09.2014 - 10.2021
School Bus Driver
Essex County Public Schools
09.2014 - 10.2021
High School Diploma -
Sparrows Point High School
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