Deanna Jerde
Hudson,WI
Summary
Customer-focused professional with 9+ years of experience in hospitality, retail, and management. Strong background in customer service supervision, team leadership, and daily operations. Proven ability to resolve escalated customer concerns, manage cash handling and POS systems, and maintain efficient, organized work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
JOY Kitchen
09.2024 - 11.2025
- Deliver attentive, high-quality customer service in a fast-paced dining environment
- Accurately take and enter orders using POS systems
- Handle cash and card transactions accurately
- Follow food safety, sanitation, and cleanliness standards
Assistant Manager / Customer Service Supervisor
Becker Furniture World
06.2019 - 08.2024
- Supervised customer service operations and supported daily store management
- Led, trained, and coached customer service associates to meet service and sales standards
- Resolved escalated customer issues while maintaining a professional, customer-first approach
- Managed cash handling, POS transactions, and sales documentation
- Assisted with staff scheduling, onboarding, and performance support
- Maintained organized showroom operations and supported inventory coordination
- Partnered with management to improve customer satisfaction and operational efficiency
Server / Events Committee Member
Bowlero
12.2017 - 09.2019
- Provided food and beverage service during regular shifts and special events
- Assisted with event setup, coordination, and breakdown
- Maintained positive guest experiences in high-volume environments
Associate
Little Caesars
06.2016 - 12.2017
- Prepared food while following safety and sanitation guidelines
- Operated cash registers and handled customer transactions
- Delivered fast, friendly service during peak business hours
Education
Anoka-Ramsey Community College
Anoka, MN12.2025
Diploma - undefined
St. Francis High School
Saint Francis, MN06.2017
Skills
- Customer Service & Hospitality
- Team Leadership & Supervision
- Cash Handling & POS Systems
- Training & Onboarding
- Food Safety & Food Handling
- Time Management & Organization
- Microsoft Word & Excel
- Order Entry & Inventory Support
- Communication & Problem-Solving
- Strong work ethic
Certification
- TIPS Certification (June 2023 – June 2026)
- ServSafe
- First Aid / CPR / AED
- Valid Driver’s License
Timeline
Server
JOY Kitchen
09.2024 - 11.2025
Assistant Manager / Customer Service Supervisor
Becker Furniture World
06.2019 - 08.2024
Server / Events Committee Member
Bowlero
12.2017 - 09.2019
Associate
Little Caesars
06.2016 - 12.2017
Diploma - undefined
St. Francis High School
Anoka-Ramsey Community College