DEANNA KELSEY
LECANTO,FLORIDA
Summary
- Dynamic Patient Coordinator Supervisor with over 11 years of proven success in medical records management. Committed to achieving exceptional results through outstanding time management, communication, and collaborative skills.
- Results-driven Medical Records Specialist with extensive experience in processing court orders and subpoenas.
- Dedicated professional with expert knowledge in records filing and management, consistently meeting deadlines in fast-paced environments.
- Possessing comprehensive expertise in prior authorization request procedures, with 11 years of valuable experience and a solid year of executing specialized tasks with precision.
Overview
9
9
years of professional experience
Work History
Patient Scheduling Supervisor; Records Clerk
Comprehensive Hematology Oncology,
LLC, MR Clerk
10.2014 - 11.2021
- Trained and supervised a team of scheduling coordinators
- Checked accuracy and integrity of patient information and located missing records
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with other doctors offices; facilities in the matter of new patient referrals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Designed improved training procedures to help new staff acclimate quickly
- Consulted with department supervisors and patient coordinator teams to evaluate needs and discuss corrective actions for individual concerns
- Attended educational workshops and classes to increase professional knowledge and expertise
- Handled all nine office locations insurance chart audits
- Completed all legal requests for records
- Communicated with patients by phone and via written correspondence
- Promoted continuity of care by accurately and completely communicating with other doctor facilities regarding patient's records
Front Desk Agent
Guy Harvey Outpost, A Trade Winds Beach Resort
07.2013 - 10.2014
- Managed customer complaints and rectified issues to complete satisfaction.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Coordinated with internal departments to handle a wide range of guest needs.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Posted charges, updated accounts, and issued bills to departing guests
- Covered when needed for PBX Operator with duties of routing calls to certain rooms; Departments, Assigned Work Orders to Maintenance / Security Posted charges, updated accounts and issued bills to departing guests.
Deli Cashier, Banquet Server
Tradewinds Island Grand Beach Resort
07.2012 - 07.2013
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events
- Monthly inventory count Collaborated closely with catering and convention service sales stab to design personalized floor plans, decor, logistics, and staffing for small and large events
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Prepared banquet room for next function by resetting room, cleaning surfaces, and replenishing supplies.
- Set up for events with up to 1,000 attendees, preparing serving and appetizer trays, and setting tables
Education
Buisness Management And Entrepreneurship
St. Petersburg College
Skills
- Time management skills
- Administrative duties
- Knowledge in, Patient Keeper, Centricity, E-Clinical works, Onco-EMR, Derma-med EMR, scheduling, excel spreadsheets, google-docs, microsoft word software's
- Data management
- Organizational skills
- Critical thinking
- Provides constructive feedback; works well in a fast-paced environment
- Leadership and critical thinking skills, Executes multiple tasks at once
- HIPAA / OSHA Certified
Custom
LECANTO, FLORIDA 34461
Timeline
Patient Scheduling Supervisor; Records Clerk
Comprehensive Hematology Oncology,
LLC, MR Clerk
10.2014 - 11.2021
Front Desk Agent
Guy Harvey Outpost, A Trade Winds Beach Resort
07.2013 - 10.2014
Deli Cashier, Banquet Server
Tradewinds Island Grand Beach Resort
07.2012 - 07.2013
Buisness Management And Entrepreneurship
St. Petersburg College