Deanna Leforce
Clairfield,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling and Staffing Administrator
Lowe's Home Centers, LLC
LaFollette, TN
03.2021 - Current
- Developed and maintained recruitment databases, tracking systems, and applicant flow logs.
- Created job postings, identified potential candidates through various recruiting sources, and conducted initial phone screenings.
- Coordinated interviews with hiring managers to assess candidate qualifications.
- Facilitated onboarding processes for new hires including background checks and paperwork completion.
- Maintained personnel files in compliance with applicable laws and regulations.
- Provided administrative support to the HR team by responding to inquiries from employees regarding benefits, leave of absence requests, payroll issues.
- Generated reports on workforce metrics such as turnover rates, time-to-fill positions, diversity initiatives.
- Conducted exit interviews with departing employees to identify areas of improvement within the organization.
- Managed employee relations activities such as employee recognition programs or celebrations.
- Analyzed current staffing levels against projected future needs in order to ensure adequate coverage at all times.
- Ensured compliance with federal and state labor laws throughout the recruitment process.
- Prepared offer letters for successful candidates according to company guidelines.
- Oversaw the implementation of training plans for new hires.
- Administered pre-employment assessments such as drug screens or physical exams prior to employment start dates.
- Organized job fairs or other recruitment events as needed.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Conducted exit interviews and completed employment termination paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Organized training sessions on proper scheduling techniques for new hires.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed personnel schedules to keep shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Created and enforced scheduling policies and procedures to standardize operations.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Ensured that all fire safety regulations were followed during the event.
General Manager
Dunne Manning LLC
Jellico, TN
10.2015 - 03.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
Astral Industries
Astral Industries Inc.
Williamsburg, KY
03.2006 - 03.2015
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Computer Comcepts With Emergency Management
Southeastern Kentucky Community College
Middlesboro, KYSkills
- Labor Relations
- Scheduling Coordination
- Talent Acquisition
- Human Resources Management
- Mentoring and Coaching
- Employee Relations
- Benefits Administration
- Recruitment expertise
- Compliance Monitoring
- Employee Recognition Programs
- Exit Interviews
- Crew Scheduling
- Scheduling and calendar management
- Scheduling and Coordination
- Work Scheduling
- Employee Work Scheduling
- Appointment Scheduling
Certification
- CPR Certification - American Heart Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Forklift Operator Certification - [Various Authorized Providers].
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Languages
English
Professional
Accomplishments
I have received 7 red stars and a bronze star for my customer service at Lowe's. I received a promotion to Staffing Administrator after only 3 months here. I was promoted to General Manager with Dunne Manning after only 6 months. I brought out store out of the negative into one of the top in the districts in 3 years. I raised more money for Autism Awareness at my location than anyone in our district.
References
References available upon request.
Timeline
Scheduling and Staffing Administrator
Lowe's Home Centers, LLC
03.2021 - Current
General Manager
Dunne Manning LLC
10.2015 - 03.2020
Astral Industries
Astral Industries Inc.
03.2006 - 03.2015
- CPR Certification - American Heart Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Forklift Operator Certification - [Various Authorized Providers].
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Some College (No Degree) - Computer Comcepts With Emergency Management
Southeastern Kentucky Community College
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