Carlos Morales
Newark,NJ
Summary
Accomplished Assistant Store Manager skilled at building a atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers and associates.
Overview
2025
2025
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
05.2019 - 11.2024
- Promoted professional growth and facilitated talent development of each Sales Specialist and Department Supervisor to drive performance excellence.
- Lead Team of Associates, Sales Specialists, and Department Supervisors to deliver great Customer Service, have a clean and safe Store, and be well stocked for Customers.
- Focus on top line sales while protecting margin to ensure Store is profitable.
- Ensure Store is operating effectively, while not losing focus Customer Service.
- Set goals for Sales Specialists daily, weekly, and monthly to deliver on sales, credit, and detail/lead expectations.
- Responsible for sales growth and achieving store sales forecast.
- Work with Asset Protection to minimize inventory shrink, ensure safety standards in Departments, and protect store assets.
- Hire and develop associates, Sales Specialists, and Department Supervisors.
- Co-Captained several Lowe's Heroes programs.
- Trained Specialty Assistant Store Manager's across District.
- District S,F,& I Captain.
- Captained Lowe's specialty manager trainer for various districts.
- Supported as acting Store Manager while Store Manager was supporting another Store in district.
Assistant Store Manager of Operations
Lowe's Home Centers, LLC
- Recruited, hired and trained new employees, aimed at building a high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed opening and closing procedures.
- Directed Store Leadership Team to enhance efficiency of daily and weekly activities.
- Reduced Store expenditures and met budget plans by closely monitoring, tracking and controlling expenses.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Worked with Front and Back End Department Supervisors to ensure all operational processes are in line with Company Expectations.
- Trained other Assistant Store Managers of Operations across District.
Back-End Support Manager
Lowe's Home Centers, LLC
- Ensure Delivery Coordinator has PRO and DIY Customer deliveries staged and ready for 3rd Party delivery daily
- Effectively oversaw receiving operations of all shipments to Store.
- Ensure freight flow process is completed efficiently and store is ready for customers.
- Anticipate and proactively address operational opportunities in Department.
- Direct Stocking Crew to biggest opportunities based on business needs.
- Manage Delivery charges to ensure Store is being charged correctly by 3rd Party Delivery Company.
- Work with 3rd Party Delivery Team to ensure all damaged product and Customer Compensation claims are being reimbursed to Store.
- Market Mentor for Back-End Department Supervisors.
- Worked directly with 3rd party Leadership and Lowe's Delivery Field Team to have Flatbed Delivery Service be PRO focused.
- Supported Lowe's pilot Service Support Manager program to give feedback and support as Company transitioned to Service and Support Manager roles.
Project Specialist Exterior (PSE)
Lowe's Home Centers, LLC
- Conducted in-home consultations to assess projects needs, captured measurements, and provided custom quotes.
- Project estimation, scheduling installations, and ensuring project completion, focusing on roofing, siding, decking, windows, and fencing projects.
- Served as a point of contact for customers and vendors.
- Trained all inside sales associates to increase in-home consultation leads by role play and mentoring.
- Millwork - systems M20 paradigm
- District Trainer for Project Exterior Specialists
Department Manager
Lowe's Home Centers, LLC
- Managed Lumber/Building Materials, Millwork, Appliances ,Kitchen Cabinets, Hardware/Tools, Paint/Home Decor, and Outside Lawn & Garden.
- Coach trained and developed sales associates ands sales specialists .
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Kept employee workloads fair and balanced to achieve objectives while ensuring World Class Customer Service to all Customers.
Millwork Team Lead/Sales Specialist
Lowe's Home Centers, LLC
- Developed relationships with key partners, including Reps/Vendors and Installers.
- Five time presidential award winner.
- Delivered in-depth information on products Customer windows wood, vinyl, fiberglass.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Energized and motivated in performing sales floor activities including merchandising and selling.
Education
Associate of Arts - Business Administration
Katharine Gibbs College
High School Diploma -
St. Benedict's Prep High School
Skills
- Order management
- POS systems operations
- Goals and performance
- Relationship building and management
- Operations
- Employee scheduling
- Product and service sales
- Customer experience
- Microsoft Office
- Paradigm / M20
Timeline
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
05.2019 - 11.2024
Assistant Store Manager of Operations
Lowe's Home Centers, LLC
Back-End Support Manager
Lowe's Home Centers, LLC
Project Specialist Exterior (PSE)
Lowe's Home Centers, LLC
Department Manager
Lowe's Home Centers, LLC
Millwork Team Lead/Sales Specialist
Lowe's Home Centers, LLC
Associate of Arts - Business Administration
Katharine Gibbs College
High School Diploma -
St. Benedict's Prep High School
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