Dale Bayliff
Flint,MI
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
Fenton, MI
11.2017 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Merchandising Assistant Store Manager
The Home Depot
Okemos, MI
12.2015 - 11.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Store Operations Manager
Home Depot
Lansing, MI
10.2015 - 11.2016
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Specialty Assistant Store Manager
Home Depot
Lansing, MI
03.2012 - 10.2015
Specialty Assistant Store Manager
Home Depot
Jackson, MI
03.2008 - 03.2012
Education
High School Diploma -
Howell High School
Howell, MI06.2001
Skills
- Goals and performance
- Relationship building and management
- Order management
- Sales expertise
- Staff Management
- Product and service sales
- Customer Relations
- Sales growth
- Customer experience
Timeline
Specialty Assistant Store Manager
Home Depot
11.2017 - Current
Merchandising Assistant Store Manager
The Home Depot
12.2015 - 11.2017
Assistant Store Operations Manager
Home Depot
10.2015 - 11.2016
Specialty Assistant Store Manager
Home Depot
03.2012 - 10.2015
Specialty Assistant Store Manager
Home Depot
03.2008 - 03.2012
High School Diploma -
Howell High School