Steven Hall
Las Vegas,NV
Summary
Accomplished Management professional specializing in operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.
Overview
14
14
years of professional experience
Work History
Department Manager
Lowe's Home Centers, LLC
01.2011 - 10.2016
- Followed all safety protocols and company processes and procedures.
- Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Verified that all merchandising standards were maintained on a daily basis.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
02.2020 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed detailed plans based on broad guidance and direction to exectute.
- Analyzed customer feedback and implemented strategies to improve customer service scores.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones. Having all 7 specialists achieve sph for the year and finishing number 2 overall in the district.
Education
Associate of Applied Science - Business Management
College of Southern Nevada
Las Vegas, NV2017
Skills
- Mentoring and coaching
- Customer service expert
- Superior organization skills
- Detail-oriented
- Effective team player
- Goals and Performance
Timeline
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
02.2020 - Current
Department Manager
Lowe's Home Centers, LLC
01.2011 - 10.2016
Associate of Applied Science - Business Management
College of Southern Nevada
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