Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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DeAnna Lige

Montgomery,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative-Remote (Contract Assignments)

Apex Systems (FEMA)
06.2022 - 05.2025
  • Assist disaster survivors.
  • Help complete applications or make changes to existing applications.
  • Review/Request Documents
  • Provide information on payments, inspections, and additional assistance.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all-times.
  • Create comments/notes

Customer Service Representative-Remote

Penn Interactive Gaming
07.2023 - 10.2024
  • Provide smooth and efficient service to guests.
  • Provide comprehensive event & promotion information to guests
  • Make reservations for hotels on casino properties.

Substitute Teacher

Spur-Montgomery Public School System
11.2021 - 05.2023
  • Adhering to the curriculum and lesson plans assigned by the regular teacher.
  • Following procedures and achieving lesson goals.
  • Assigning and explaining homework.

Customer Service Representative -Montgomery-AL

Guidehouse
11.2021 - 03.2022
  • Assisted in determining if applicants were eligible for Emergency Rental Assistance
  • Updated and made changes to customer information as needed.
  • Acknowledged and resolved customer complaints.

Substitute Teacher- Montgomery, AL

Montessori School At Hampstead
07.2020 - 10.2021
  • Assist the Classroom Teacher and/or Assistant Teacher in ensuring an appropriate, stimulating program of activities, consistent with Montessori philosophy.
  • Share responsibility for the care, maintenance, and cleanliness of the classroom, playground, and materials.
  • Assist in ensuring that the classroom and associated areas (including playground) meets all licensing, safety, and health requirements.

Childcare Provider- Montgomery, AL

Grace Point Child Development Center
09.2014 - 03.2020
  • Designing and following a full schedule of activities and discover suitable teaching material
  • Providing basic care and caregiving activities
  • Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing etc.) to enhance the child’s abilities

Education

Licensed Substitute Teacher - undefined

06.2020

Associates of Science Degree - English

Troy University
Montgomery, AL
05.2019

High School Diploma - undefined

Robert E Lee High School
Montgomery, AL
05.2014

Skills

  • Experienced in Customer Service
  • Excellent skills in communication
  • Highly Resourceful
  • Excellent Work Ethics

Personal Information

I consider myself a well-rounded individual with high standards and goals. I am a very reliable and people-oriented person who works well in customer service roles. I look forward to a chance to showcase skill set, as a part of your team.

Timeline

Customer Service Representative-Remote

Penn Interactive Gaming
07.2023 - 10.2024

Customer Service Representative-Remote (Contract Assignments)

Apex Systems (FEMA)
06.2022 - 05.2025

Substitute Teacher

Spur-Montgomery Public School System
11.2021 - 05.2023

Customer Service Representative -Montgomery-AL

Guidehouse
11.2021 - 03.2022

Substitute Teacher- Montgomery, AL

Montessori School At Hampstead
07.2020 - 10.2021

Childcare Provider- Montgomery, AL

Grace Point Child Development Center
09.2014 - 03.2020

Licensed Substitute Teacher - undefined

Associates of Science Degree - English

Troy University

High School Diploma - undefined

Robert E Lee High School

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DeAnna Lige