Michael Breeden

• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
• Delegated tasks to team members according to individual providing feedback and coaching as necessary to improve results
• Analyzed data from surveys and reports to identify trends or opportunities for improvement
• Handling complaints by investigating the complaint, identifying the cause, and selecting and explaining a solution
• Following up with customers to ensure customer satisfaction

• Responsible for payroll adjustments, maintaining a low turnover rate, overseeing job application, hiring
• Allocating resources (people, equipment, and money) to carry out the company's plans
• Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns
• Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions
• Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues

•Analyzing issues and determining correct software or hardware solution

•Developed and maintained network security systems, including firewalls, intrusion detection systems, and antivirus software

•Analyzed business requirements to design and implement secure networks that met customer needs

Installed new hardware and software systems and components, ensured

•Responding to IT support requests over the phone, via email and in person.

•Downloading, installing and configuring software to meet user requirements.

•Ensuring correct use of applications, networks and equipment.

•Testing and updating existing software.

•Escalating advanced IT support cases.

•Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers

•Ensuring computer network's optimal performance