Deanna Llerena
Bloomfield,New Jersey
Summary
Hardworking and passionate job seeker. Will be an asset to any company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill
Overview
17
17
years of professional experience
Work History
AR Claims Analyst
Med-Metrix
Parsippany, NJ
03.2019 - 06.2022
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Secretary
THE ANTHONY POPE LAW FIRM
01.2014 - 11.2018
- Maintained regular routine made up of organizational duties as of legal correspondence and internet research, spreadsheets, emails, filing etc.
- Provided onboarding and training for new support staff.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers/clients.
- Maintained office supplies inventory.
East Account Manager
VIP WIRELESS
01.2010 - 12.2013
- Managed multi-line phone systems.
- Increased sales on northeast region for prepaid airtime minutes.
- Attended sales meetings, training seminars, conventions in different states in order to gather information and expand.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Updated reports daily.
Administrative Assistant
SHELKO CONSULTING
01.2008 - 01.2009
- Performed administrative activities for multiple supervisors.
- Managed multiple phone lines.
- Restocked supplies and placed purchase order.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Processed filing and faxing.
Receptionist/Registration Clerk
JOSEPH’S MEDICAL REGIONAL CENTER
01.2005 - 11.2008
- Greeted patients and visitors.
- Registered patients for multiple doctors through variable computer systems.
- Covered multiple phone lines and schedules diagnostic testing.
- Obtained and verified insurance information.
- Processed Billing, Knowledge of ICD-9 and CPT coding,
- Organized and filed confidential documents for daily schedules.
- Managed financial deposits.
Education
Associate of Arts -
Bergen Community College
Paramus, NJHigh School Diploma -
Lodi High School
Lodi, NJ2005
Skills
- Good listening skills
- Planning and Coordination
- Leadership
- Self-motivated professional
- Conflict resolution
- Training & Development
- Good telephone etiquette
- Clerical
- Teamwork
- Responsible
- Data management
- Interpersonal Communication
- Organization and Time management
- MS Office
- Bilingual
Timeline
AR Claims Analyst
Med-Metrix
03.2019 - 06.2022
Secretary
THE ANTHONY POPE LAW FIRM
01.2014 - 11.2018
East Account Manager
VIP WIRELESS
01.2010 - 12.2013
Administrative Assistant
SHELKO CONSULTING
01.2008 - 01.2009
Receptionist/Registration Clerk
JOSEPH’S MEDICAL REGIONAL CENTER
01.2005 - 11.2008
Associate of Arts -
Bergen Community College
High School Diploma -
Lodi High School