Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Additional Information
Timeline
Generic

Deanna McDougald

Warren,USA

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Account Manager

Kelly Gillis State Farm
Pine Bluff, AR
12.2024 - Current
  • I am an Arkansas licensed agent in Property & Casualty, Health, and Life licenses. My position primarily consists of sales of State Farm Insurance products. These products include, Automobile insurance, Homeowner’s insurance, Boat insurance, Renter’s insurance, Manufactured Home insurance, Life insurance, Supplemental Health insurance, Long and Short-Term Disability insurance, Medicare Supplements, Commercial Lines, Business Lines, Farm/Ranch insurance, and Workers' Compensation. These sales consist of cold calling, strategy, research, in person visits, planned events, internet leads, office walk-ins, and current customers.
  • My sales goal each month is at least thirty thousand per month in Property and Casualty sales. I also help to provide services as well sales to our current customers. I assist in scanning/uploading documents, answering the phone, answering policy questions, transferring calls to the appropriate representatives, taking payments, help to provide information from the customer to our claims department and documenting information as necessary. I regularly speak with other agent divisions such as claims and consulting lines through my day or my work week. I began working at Kelly Gillis State Farm in December and completed all licensure by January 2025.
  • Executed strategic sales initiatives to meet monthly targets.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Participated in regular training sessions to stay updated on product offerings, market trends, and best practices in outbound sales techniques.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Assisted in the development of comprehensive sales presentations, utilizing persuasive visual aids to effectively convey product benefits to prospective clients.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Assisted in the development of long-term sales strategies by analyzing market trends and customer preferences to help inform product selection decisions.
  • Maximized sales opportunities by methodically cross-selling complementary insurance products to existing clients.
  • Assisted sales teams in developing compelling pitches that effectively communicated product value propositions to potential clients.
  • Provided accurate information on products and services, resulting in increased sales and trust from customers.
  • Supported sales and marketing efforts by providing detailed product information and insights into key customer segments.

Patient Care Advocate/Coordinator for Physician Services

Sykes/Sitel
Remote
04.2022 - 12.2024
  • Assisted physician offices and patients within Accredo Specialty Pharmacy since April 2022.
  • Managed call center operations to streamline patient care and communication.
  • Updated physician office information and coordinated prior authorizations with insurance companies.
  • Ordered specialty medications, including Oncology drugs, ensuring timely delivery.
  • Facilitated transfers to pharmacists for verbal orders and emergency transactions.
  • Supported patients in scheduling medications and providing copay assistance as needed.
  • Identified and resolved operational issues to enhance service efficiency.
  • Maintained high alertness and efficiency in a fast-paced environment.

Service Representative

Department of Finance and Administration, Office of Child Support Enforcement
Monticello, Arkansas
03.2018 - 09.2021
  • Handled incoming calls and managed switchboard activities to respond to client inquiries.
  • Utilized programs for locate work of OCSE, supporting custodial and non-custodial parents.
  • Facilitated processing of child support payments to ensure accuracy and timeliness.
  • Coordinated mailing of applications and documentation for case management purposes.
  • Ran mail machine operations, ensuring efficient handling of correspondence.
  • Faxed necessary documents to clients and employer sources, maintaining effective communication channels.
  • Administered office supply orders, contributing to smooth office functionality.
  • Employed problem-solving expertise to tackle complex client issues in real-time.

Receptionist

YMCA
Warren, Arkansas
01.2012 - 01.2013
  • Facilitated ordering of office supplies to ensure uninterrupted business functions.
  • Answered telephone calls to assist members and handle inquiries effectively.
  • Collected and posted payments for ACH membership dues, maintaining financial accuracy.
  • Implemented efficient filing systems for better document management.
  • Developed monthly calendars and promotional flyers to enhance member communication.
  • Produced identification badges for members, ensuring secure facility access.
  • Led tours for new and prospective YMCA members, highlighting key amenities.
  • Volunteered as Head T-Ball Coach for three- and four-year-olds in community activities.

Salesclerk/Manager

The Pink Zebra Boutique
Warren, Arkansas
01.2007 - 01.2009
  • Executed daily consumer transactions while maintaining meticulous records for bridal and baby registries.
  • Provided customer assistance to address various needs effectively.
  • Conducted evaluations of new clothing inventory at Little Rock clothing market for seasonal planning.
  • Ordered products from vendors, focusing on both home decor and clothing items.
  • Managed communications with merchandisers regarding order discrepancies or product inquiries.
  • Ensured store appearance remained inviting through regular inventory management and organization.
  • Performed opening and closing responsibilities, including after-hours bridal appointments as needed.
  • Completed cash handling tasks, including register closings at day's end.

Loan Secretary

Warren Bank & Trust Co.
Warren, Arkansas
01.2005 - 01.2007
  • Processed loan applications with high attention to detail using computer software.
  • Explained paperwork and guided customers through document signing process.
  • Managed switchboard operations, ensuring efficient communication.
  • Typed letters, filed documents, and released online UCC filings accurately.
  • Notarized documents and prepared past-due letters for mailing expediently.
  • Served as YMCA Foundation Treasurer, handling daily deposits and donor receipts.
  • Recorded and balanced bank statements while maintaining accurate ledger records.
  • Compiled comprehensive asset reports for quarterly presentations to Board of Directors.

Teller

Warren Bank & Trust Co.
Warren, Arkansas
04.2004 - 05.2005
  • Processed customer deposits and various financial transactions efficiently.
  • Accepted loan and utility bill payments for multiple companies.
  • Balanced cash drawer daily to ensure accuracy of transactions.
  • Assisted customers with account inquiries, including balances and bonds.
  • Facilitated vault transactions in support of supervisory staff.
  • Provided exceptional customer service to enhance overall experience.

Salesclerk/Receptionist

A Formal Affair
Warren, Arkansas
01.2003 - 01.2004
  • Handled telephone communications to provide excellent customer support.
  • Facilitated merchandise sales and order processing seamlessly.
  • Conducted inventory checks to identify stock needs.
  • Arranged orders with retailers for efficient supply management.
  • Performed errands to support operational tasks.
  • Assisted in maintaining a clean and inviting store environment through decoration.

Assistant to Manager

Creekwood Apartments
Warren, Arkansas
01.2001 - 01.2002
  • Answered telephone inquiries and handled correspondence via fax.
  • Executed document copying tasks to support office operations.
  • Cleaned apartments post-vacancy to maintain property standards.
  • Visited elderly residents regularly to provide companionship and assistance.

Independent Agent

American Family Life Assurance Company of Columbus (Aflac.)
01.2011 - 2013
  • Initiated independent business as Aflac agent, focusing on supplemental health insurance.
  • Scheduled appointments with businesses and individuals to expand insured family base.
  • Presented product offerings and provided informational booklets to potential clients.
  • Executed application processes with customers and filed claims on their behalf.
  • Managed documentation efficiently by organizing paperwork systematically.

Education

Bachelor of Science - Education Studies

University of Arkansas At Monticello
Monticello, Arkansas

High School Diploma -

Warren High School
Warren, Arkansas
05.2002

Skills

  • Account management
  • Client relations
  • Strategic planning
  • Networking skills
  • Business development and planning
  • Vendor relations
  • Sales expertise
  • Persuasive negotiations
  • Problem identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Analytical thinking

Certification

  • I am currently enrolled in Property and Casualty Adjuster Pre-licensing.
  • State of Arkansas, Property & Casualty Insurance license, Life Insurance license, and Health Insurance license #16588497
  • Notary Public 2005-2015

Additional Information

I once worked for several months on a cleaning crew at Potlatch Deltic in Warren, Arkansas. This role helped me to learn process and protocol in a manufacturing environment. My work took place throughout all areas of the mill and business offices.

I am eager for the opportunity to contribute my personal strengths to your business.

Additional Information

  • If you are looking for an innovative, high performer who excitedly sets higher standards for self or within team, someone who works well with others as well as alone in a fast paced environment; then I am your candidate.
  • I am a past member of Warren Junior Auxiliary which is a non-profit organization that raises money for the children of our community. Some of the contributions to the community include book drives, Angel Tree, scholarships, bill assistance, and the annual Children's Benefit. The Junior Auxiliary group is a great way to help serve the community.
  • I am hoping to build a career that offers advancement within a business. My priority is always to complete my tasks by going above and beyond what is asked of me. I love challenging myself to make and achieve new goals. I enjoy working with the public, therefore, practice excellent communication skills.
  • A successful business is founded on efficient communication between consumer and business which has an underlying foundation of empathy or trust. I not only believe this but practice this concept. Just as in any other relationship, trust can count for something in terms of business as well. For most, trust gains loyalty. I believe that a one of the most important assets in business is to be genuine.
  • It is also very important to be able to understand the customer's need of the business to deliver the most efficient outcome. This same concept is true of completing tasks as an employee to meet a company's demands. No matter the task or area of expertise, I aim to handle the task to the best of my ability and skill.
  • I also have thorough knowledge of Microsoft Office programs. I have previous education in Banking courses. Previously, I have taken a Medical Terminology course. I am always willing to further my education to assure the best possible outcome of job performance.

Timeline

Account Manager

Kelly Gillis State Farm
12.2024 - Current

Patient Care Advocate/Coordinator for Physician Services

Sykes/Sitel
04.2022 - 12.2024

Service Representative

Department of Finance and Administration, Office of Child Support Enforcement
03.2018 - 09.2021

Receptionist

YMCA
01.2012 - 01.2013

Independent Agent

American Family Life Assurance Company of Columbus (Aflac.)
01.2011 - 2013

Salesclerk/Manager

The Pink Zebra Boutique
01.2007 - 01.2009

Loan Secretary

Warren Bank & Trust Co.
01.2005 - 01.2007

Teller

Warren Bank & Trust Co.
04.2004 - 05.2005

Salesclerk/Receptionist

A Formal Affair
01.2003 - 01.2004

Assistant to Manager

Creekwood Apartments
01.2001 - 01.2002

Bachelor of Science - Education Studies

University of Arkansas At Monticello

High School Diploma -

Warren High School
Deanna McDougald