Deanna Mellon
Douglasville,GA
Summary
My objective is aiming to secure a technical support position. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Alorica
Reslution Support Specialist
08.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support
Reliable Heating and Air
05.2022 - 05.2023
- Provided status updates on calls, ensuring timely and accurate communication.
- Handled customer inquires and resolved scheduling issues efficiently.
- Troubleshooting: resolving basic issues with hardware, software and networks.
Education
Computer Science
Fort Valley State University
Fort Valley, GA05-2027
North Paulding High School
Dallas, GA05-2022
Skills
- Technical troubleshooting
- Remote support
- Issue troubleshooting
- Customer service
- Microsoft 360
- Jira
- Oracle
- Active Directory
- Mac OS
- IOS
- Issue escalation
- Teamwork and collaboration
- Computer proficiency
- Microsoft Excel
- Service Now
Timeline
Alorica
Reslution Support Specialist
08.2024 - Current
Technical Support
Reliable Heating and Air
05.2022 - 05.2023
Computer Science
Fort Valley State University
North Paulding High School
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