DEANNA MONTGOMERY
Atlanta,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Tech professional with the flexibility to work in both fast and slow-paced environments. Bringing forth exceptional customer service skills with an ability to communicate effectively with all departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Customer Service Associate/Operations Lead
Company, Amazon
08.2022 - Current
- Managed customer relations through communication and helpful interactions.
- Worked for varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with duties.
- Trained and mentored staff on customer service strategies and techniques.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures
- Conducted regular inventory audits to prevent stock shortages and losses
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations
- Collaborated with peers and other business areas to leverage best practices
- Analyzed data to identify trends and patterns and exercise strategic decisions
- Developed and implemented strategies to maximize productivity and streamline operations
Driver Assistant-Dispatcher
AMAZON
09.2020 - 12.2021
- Responsible for all things relating to dispatch
- Coordinating daily deliveries and communicating with drivers to ensure deliveries are on time while following all regulations.
- Ensure that all deliveries go according to plan, monitor delivery times, and check if there are any problems or delays.
- Monitoring route health progress, communicating with DSP owners on plans in place for routes that are falling behind
- Debriefing and tracking what drivers bring back from their route.
- Trained new team members to apply best practices and comply with protocols and regulations
- Monitored vehicle locations to coordinate timely arrivals
Dex Robotics Field Ambassador
Amazon
01.2020 - 06.2021
- Knowledge of metrics and Excel
- Basic computer skills, creating sims, and being able to diagnose and troubleshoot issues
- Dispatching and keeping track of important data
- Running tests to improve performance of scout's internal build
- Assigned bots for delivery routes
- Supervised, monitored, deployed, and controlled robots
- Report issues to Handler through Slack.
Ambassador/ Warehouse Associate
Company, Amazon
07.2019 - 01.2020
- Assisted with receiving, unpacking, and organizing incoming shipments.
- Provided training on company policies, safety, and standard operation procedures to 8-15 employees monthly.
- Knowledge of Excel, Comp, and Eagle Eye to track problem-solving issues.
- Cross-trained in various roles for flexibility.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained Warehouse in compliance with OSHA safety standards
- Consistently lifted materials weighing as much as 50 pounds
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- TDR -trailer dock and release knowledge
Education
High School Diploma -
JAMES MADISON HIGH SCHOOL
Norcross, Georgia08.2023
Skills
- Computer Skills
- Customer Service
- Inventory Management
- Communications
- Leadership
- Problem-Solving
- Operations
- De-Escalation
- Troubleshooting
- Attention to Detail
Languages
English
Personal Information
Title: ROBOTICS TECH
Certification
Introduction to Mechatronics
Timeline
Retail Customer Service Associate/Operations Lead
Company, Amazon
08.2022 - Current
Driver Assistant-Dispatcher
AMAZON
09.2020 - 12.2021
Dex Robotics Field Ambassador
Amazon
01.2020 - 06.2021
Ambassador/ Warehouse Associate
Company, Amazon
07.2019 - 01.2020
High School Diploma -
JAMES MADISON HIGH SCHOOL